Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.
In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
At TFA we’re committed to empowering our customers to get into their new car and onto the road.
We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.
Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.
From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.
We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.
Join us and help drive the future.
Workforce Planning Manager (Operations)
Toyota Finance Australia has an opportunity for an experienced Workforce Planning Manager to join our team.
Work for a leading, innovative and well-respected global brand
Permanent opportunity, based in Scoresby (VIC)
Fantastic staff benefits and career development opportunities
What you'll contribute to
As a Workforce Planning Manager, you will lead the end-to-end workforce planning strategy for all teams servicing Toyota Finance customers. You will ensure resources are optimally planned and aligned to customer demand, service standards and commercial outcomes balancing long-term strategic planning with day-to-day tactical execution.
This is a critical leadership role partnering closely with Operations leaders. You will provide thought leadership and practical guidance, enabling the business to make informed, data-led decisions across forecasting, capacity planning, rostering and real-time performance. A key focus of the role is building a sustainable and flexible rostering environment that consistently supports positive customer and Dealer network outcomes.
You will lead and develop a team of Workforce Planning Specialists and Real-Time Analysts, fostering capability, accountability and continuous improvement. Through strong coaching and clear expectations, you will build a high-performing team able to adapt to changing demand and business priorities.
The Workforce Planning function supports a complex, rostered environment operating 7 days a week, covering application and settlement processing, customer service calls and collections activities. You will bring structure, discipline and strategic insight into this environment while maintaining strong stakeholder relationships and a sharp focus on service excellence.
How you'll make an impact
Lead, motivate, develop and coach your team (Workforce Planning Specialists and Real-Time Analysts) to exceed customer expectations and deliver on tasks as well as People Leader Fundamentals
Manage and ensure the delivery of accurate forecasts for Operations teams workloads and resources, monitoring drivers against business change & developing models to improve accuracy
Manage the bi-yearly budgeting processes to ensure resources are budgeted in advance and as accurately as possible
Work collaboratively with internal and external stakeholders to ensure workforce plans deliver the best outcomes for each area
Ensure teams have the resources and knowledge necessary to deliver on customer and stakeholder expectations
Proactively identify areas for opportunity, using a data driven approach to make recommendations
Actively support the business and team through change management and implementation
Deliver, enhance and develop insightful reporting to assist the business in understanding performance
Your attributes
5+ years of experience in workforce management, ideally in an operations environment
2+ years of experience in people leadership
Strong analytical and problem-solving skills
Excellent attention to detail, organisation and time management skills
Excellent communication and stakeholder management skills
Ability to work under pressure and drive change initiatives towards positive outcomes
Experience working with cross-functional teams in a financial services / operations environment
Demonstrated technical capability across workforce planning functions with Verint software system experience
Demonstrated ability to manage and work through uncertainty whilst staying solution focussed
Life at Toyota & What we offer you
We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.
Toyota Australia is well-recognised for offering:
Flexible hours and workspaces
Career Development
16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers
Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
Paid volunteer days to support your community / Employee Community Grants Fund
Employee Car Benefit Scheme
Building a great place to work
You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Come with us and help create the future.