Senior Learning Experience Designer

Why Pref-Tech? 

Voted "Top Workplaces" by Houston Chronicle and USA Today! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers.  If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech. 

Position Overview:   

The Senior Learning Experience Designer is a hands‑on role responsible for designing, developing, and continuously improving practical, competency‑driven learning solutions that support technician performance and business outcomes. This role focuses on translating operational needs, competency requirements, and performance gaps into structured learning experiences that can be immediately applied in the field. 

This role serves as both an individual contributor and a lead position, with responsibility for supervising and coordinating instructional design resources, including internal designers and external partners. The role is accountable for enforcing established standards and ensuring consistency, quality, and alignment across all learning initiatives.

The Senior Learning Experience Designer works closely with Subject Matter Experts (SMEs), Trainers, Field Leaders, and Security Integration Academy (SIA) leadership to transform technical skills, standards, and workflows into aligned, blended learning and assessment solutions that build and validate employee competency.

Key Responsibilities

Learning Design & Development

• Design blended learning experiences aligned to SIA competency matrices and career pathways.
• Translate competency assessment results and performance data into clear learning objectives, training plans, and development pathways.
• Develop field-ready training assets, including: Instructor-led training (ILT) materials, Facilitator guides, Participant workbooks, Hands-on lab activities, Job aids and field reference guides, Scenario-based exercises and assessments.
• Ensure training content is practical, accurate, and usable for technicians and other operational roles.
• Support the development, refinement, and maintenance of SIA competency frameworks by translating job requirements, assessment results, and field realities into clearly defined, measurable competencies and learning expectations.

Technical & SME Collaboration

• Partner closely with SMEs to ensure technical accuracy while maintaining instructional clarity and usability.
• Facilitate working sessions with SMEs to extract job-critical knowledge, workflows, and decision points.
• Balance technical depth with field reality, ensuring content reflects how work is actually performed.

Assessment & Continuous Improvement

• Design assessments that measure competency, not just knowledge retention.
• Use assessment results, learner feedback, and performance outcomes to refine and improve learning experiences.

Program Alignment & Scale

• Support the evolution of SIA programs such as onboarding, skill development, and advanced technical pathways.
• Ensure learning solutions align with SIA governance, standards, and long-term roadmap.
• Contribute to the creation of repeatable, scalable learning frameworks.
• Support knowledge management efforts by organizing, standardizing, and maintaining learning content within the SIA Knowledge Library to ensure accuracy, usability, and consistency over time.
• Understand how AI can be leveraged to assist in daily tasks and projects.

Required Qualifications: 

• Bachelor’s degree in Instructional Design, Learning Experience Design, Education, or a related field.
• 5–8+ years of hands-on experience designing and developing learning experiences.
• Demonstrated experience designing training for technical, field-based, or skilled‑trade roles.
• Strong understanding of competency-based learning and performance-focused development.
• Proven ability to translate real-world job tasks into effective learning solutions.
• Portfolio of previous work required. This can include examples of:
• Technical training materials,
• Facilitator guides or job aids,
• Scenario-based or hands-on learning solutions, or
• Evidence of practical application in operational environments
• Proficiency in MS Office (especially Excel, PowerPoint, Word)
• Experience working within an LMS environment, including publishing content, supporting assessments, and reviewing learner progress data.
• Excellent time management skills to prioritize and manage multiple requests from various avenues, and the ability to change direction in response to fluctuating circumstances.
• Ability to work independently with multiple people at many levels and work as part of a team.
• Attention to detail and problem-solving abilities.
• Ability to manage responsibilities independently and drive tasks to completion with minimal supervision while delivering high-quality results.
• Customer-service orientation and ability to manage deadlines.
• Ability to use AI in a corporate setting as a tool to perform daily tasks.
• Strong communication skills.

Preferred Qualifications: 

• Proficiency with eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise, Camtasia, or similar).
• Familiarity with image and video editing software (e.g. Adobe Creative Cloud software).
  

Compensation: 

• Inclusion in Operational Incentive Program, which shares excess profits as bonuses. 

• 4% Matching 401K 

• Health, dental, and other elective insurances 

Work Hours:   

Hybrid role. Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. Some events may fall outside of these days/hours.

Core Values:

First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges.  We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech: “Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”

Physical Requirement: 

This position is primarily office-based and requires the ability to sit for extended periods, operate a computer and standard office equipment, and communicate effectively in person and electronically. Occasional light lifting (up to 15 lbs.) may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Candidate Screening:

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.  All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.