People Operations Generalist

IDOC Labs – Three Rivers Optical has proudly served independent eye care practitioners since 1969. As a fully integrated optical lab, we combine cutting-edge digital technology with a deep understanding of our customers’ needs. Our commitment to innovation, quality, and personalized service sets us apart and drives everything we do. 

We are seeking a hands-on People Operations Generalist to support day-to-day HR functions in a fast-paced manufacturing environment. This role serves as a trusted partner to employees and supervisors, with a strong focus on employee relations, compliance, and people support, while also contributing to recruiting, onboarding, training, and performance management.

This individual will play a key role in fostering a respectful, engaged, and high-performing workplace culture and will serve as a champion for building and sustaining a Great Place to Work environment across both lab and field teams.

Employee Relations & People Support

• Serve as the first point of contact for employee questions and workplace concerns 
• Partner with supervisors to address performance, attendance, conduct, and conflict resolution 
• Provide coaching to leaders on communication, people management, and policy application 
• Support investigations and ensure consistent, fair, and well-documented outcomes 
• Assist with disciplinary actions and terminations in compliance with policy and law 

Operations & Workforce Support

• Provide on-site HR support for hourly and salaried manufacturing employees 
• Support remote operations for the Arizona lab location, including periodic travel (up to 20%) 
• Partner with leadership to balance production needs with strong people practices 
• Promote safety, engagement, and accountability on the production floor 

Talent & HR Administration

• Support recruiting efforts including job postings, screening, and interview coordination 
• Coordinate onboarding to ensure a positive new hire experience 
• Maintain HRIS data accuracy and employee records 
• Assist with benefits administration and employee inquiries 
• Track and report HR metrics (turnover, attendance, hiring data) 

Training & Development

• Support onboarding and ongoing training initiatives 
• Identify development needs within the manufacturing environment 
• Assist in coordinating leadership and compliance training 

Compliance & Engagement

• Ensure compliance with federal, state, and local employment laws 
• Support consistent policy administration 
• Lead employee engagement initiatives, surveys, and recognition programs 
• Participate in HR projects and continuous improvement efforts

Qualifications

• 5+ years of HR Generalist or People Operations experience (manufacturing preferred) 
• Strong background in employee relations and workforce support 
• Bachelor’s degree required; PHR or SHRM-CP preferred 
• Working knowledge of employment laws and HR best practices 
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) 
• Excellent communication and interpersonal skills 
• Ability to manage multiple priorities in a fast-paced environment 
• Willingness to travel up to 20% (overnight)

Core Competencies

• People-first mindset with a strong team orientation 
• High integrity and ability to build trusted relationships 
• Sound judgment and discretion with confidential information 
• Strong conflict resolution and problem-solving abilities 
• Adaptable, resilient, and comfortable with change 
• Collaborative, solution-oriented approach 
• Highly organized with strong attention to detail 
• Reliable, accountable, and deadline-driven

Work Environment

• Monday–Friday, typically 8:00 AM – 5:00 PM 
• On-site in an optical lab/manufacturing setting 
• Fast-paced, deadline-oriented environment