Customer Experience Representative

ABOUT US 

At Alpha Car Hire, we’re passionate about making road experiences easy and affordable through exceptional customer service and quality vehicles. As one of Australia’s leading independent car hire companies, we’re growing rapidly while remaining committed to delivering a smooth and positive experience for every customer. 

ABOUT THE OPPORTUNITY 

We’re looking for a friendly and motivated Customer Experience Representative to join our team. You’ll play an important role in supporting our customers, delivering efficient and helpful service in a fast-paced environment. To succeed, you’ll bring strong communication skills, attention to detail and a genuine passion for creating great customer experiences. 

QUALIFICATIONS & EXPERIENCE 

• High school diploma or equivalent 
• 1-2 years of customer service experience 
• Excellent communication skills, both verbal and written 
• Strong problem-solving skills 
• Ability to work independently and as part of a team 
• Proficient in Microsoft Office and customer service software 
• Ability to multitask and prioritise tasks in a fast-paced environment 

KEY RESPONSIBILITIES 

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner 
• Resolve customer issues and complaints to ensure customer satisfaction 
• Provide product and service information to customers 
• Process orders, returns, and exchanges 
• Maintain accurate customer records and update customer information as needed 
• Collaborate with other departments to ensure customer needs are met 
• Continuously improve customer service processes and procedures 

WHY ALPHA 

At Alpha, you’ll have the opportunity to make a genuine difference to our customers while working with a friendly and supportive team. We offer: 

• Competitive pay, including applicable overtime and penalty rates.  
• Hands-on training and ongoing support.  
• A collaborative workplace that genuinely values its people.  
• Opportunities for professional growth and career progression.  
• Employee Assistance Program (EAP).  
• Staff, friends and family discounts on car hire.  

If you’re friendly, reliable and passionate about delivering great customer service in a fast-paced environment, we’d love to hear from you.