Associate Director, Workplace Experience & Corporate Services

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.  Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Director, Inclusion & Workplace Culture, the Associate Director, Workplace Experience & Corporate Services will be responsible for shaping the strategic vision, management, and execution of innovative workplace experiences and Corporate Services programs.

You will own the end-to-end workplace experience including oversight of facilities management across all GTAA locations, development, management, and continuous enhancement of Key Performance Indicators (KPIs) for the Workplace Experience & Corporate Services functions, and strategically overseeing the development, contract negotiation, and management of the Corporate Services department's budget.

You will inspire and empower a team of unionized professionals to be Subject Matter Experts (SMEs) on key functions, while driving strategic clarity by articulating vision and goals and fostering a shared sense of purpose and direction. You will achieve organizational success by guiding individuals through the complexities of the organization, removing obstacles, breaking down barriers, and creating opportunities for cross-functional collaboration.

As an Associate Director, Workplace Experience & Corporate Services, you will:

• Define and advance the workplace experience strategy across all GTAA locations by setting clear standards, services, and amenities that align with organizational values, culture, and future‑of‑work objectives.
• Provide strategic oversight of Corporate Services programs, budgets, and contracts, ensuring financial sustainability, risk management, and alignment with GTAA’s broader priorities.
• Ensure safe, secure, and high‑performing workplaces through proactive oversight of facilities, building systems, fixtures, and services, in close collaboration with Engineering, IT, Safety & Security, and partner teams.
• Own execution of core workplace operations including boardrooms, visitor experience, mail and courier services, document management, and operational response protocols, ensuring consistent, high‑quality service delivery.
• Develop, monitor, and continuously enhance KPIs across Workplace Experience and Corporate Services, using data and insights to drive accountability, performance improvement, and informed decision‑making.
• Partner with internal stakeholders and business leaders to understand evolving needs, respond to employee feedback, and deliver innovative, practical workplace solutions while proactively identifying and managing risk.
• Build strong, values‑based relationships with external vendors, overseeing contracts, SLAs, negotiations, and performance reviews to deliver service excellence, innovation, and cost effectiveness.
• Lead the design and implementation of modern workplace solutions, including new technologies, workflows, and service models that improve employee experience, productivity, and operational efficiency.
• Champion continuous improvement by identifying opportunities to enhance processes, reduce costs, and deliver measurable value to the organization.
• Lead, coach, and develop a high‑performing team by building subject‑matter expertise, encouraging ownership and accountability, and supporting professional growth through meaningful feedback and development opportunities.
• Foster a positive, inclusive, and psychologically safe work environment by setting clear expectations, ensuring compliance with legislation and policy, and promoting engagement and well‑being.
• Drive enterprise thinking by clearly connecting individual and team contributions to GTAA’s broader vision and goals, removing barriers, enabling cross‑functional collaboration, and supporting overall organizational success.

This is the role for you, if you have:

• 5+ years of experience leading and supervising teams, with a proven ability to engage, develop, and motivate employees.
• Experience managing corporate facilities and records management programs in a hybrid and on‑site work environment.
• Level 3 CRM completion in facilities management, risk and crisis management, leadership and strategy, compliance, safety, and operational excellence.
• Demonstrated accountability for departmental operations, including budget ownership and effective vendor, supplier, and contract management.
• Proven ability to lead end‑to‑end procurement and contract strategies, including RFP development, negotiations, contract awards, and ongoing vendor governance.
• Strong executive‑level communication and stakeholder management skills, with the ability to influence at all levels, lead complex discussions, and build collaborative partnerships.
• Proven decisive leadership in complex, multi‑stakeholder environments, supported by strong analytical judgment, prioritization skills, and solution‑focused decision‑
• Demonstrated professionalism and sound judgment, ensuring legislative and security compliance while leveraging technology to drive operational efficiency and service excellence.
• Valid G driver’s license with a clean driving abstract.
• Post‑secondary diploma in Business or a related field, or an equivalent combination of education and relevant experience.
• Ability to obtain and retain a Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.