Workforce Planning Specialist

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road.

We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.

Join us and help drive the future.

What you'll contribute to

As a Workforce Planning Specialist, you will determine resource requirements for all teams servicing the Dealer and customer network, ensuring that shifts are aligned to customer demand & commercially viable, meeting service standards & service excellence.
  
You will be an integral partner to the Operations team, in educating the team and providing thought leadership in developing and maintaining a rostering environment that will assist in delivering positive servicing outcomes for the Dealer network and customers.
  
You will be responsible for planning, adjusting and creating accurate forecasts along with helping with regular reporting needs.

How you'll make an impact

• Manage and accurately prepare forecasts and budgets for call and application workloads and resource, monitoring drivers against business change & developing models to improve accuracy
• Create new and innovative forecast and capacity models to plan for future demand, growth and channel shifts where appropriate
• Support the business to deliver end of month and start of month reporting requirements
• Work with and support other workforce planners sharing expertise

Your attributes

• Workforce Management experience, ideally 5+ years
• Expert skills in using a Workforce Management tool, preferably Verint Cloud
• Strong analytical and problem solving skills
• Demonstrated ability to manage and work through uncertainty (illnesses, other unplanned events) whilst staying solution focussed
• Expert skills in Excel for modelling and scenario planning

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Come with us and help create the future.