Visitor Experience Coordinator

Do you have a thrive on creating welcoming, memorable experiences for the public? Are you a confident people manager with a commercial mindset?

Middlesbrough Museums is growing, and we are looking for a Visitor Experience Co-ordinator to join our team and work across two of the town’s most iconic sites: Dorman Museum and Captain Cook Birthplace Museum.

Working closely with the Visitor & Operations Manager, you will lead our frontline teams to deliver an outstanding, family-friendly offer.

This isn’t just a desk job; it’s a hands-on, public facing role where you will lead by example, coaching staff to ensure every visitor leaves with a smile.

The Role

As our Visitor Experience Co-ordinator, you will have a diverse and rewarding remit:

• You’ll recruit, train and supervise our Visitor Experience team, ensuring our staffing levels are perfect and our service is second to none.
• You’ll manage the end-to-end catering and retail offer, using EPOS systems to monitor performance, manage stock, and maximise income to help our museums thrive.
• You’ll be the guardian of our 5-star Food Hygiene rating, managing HACCP plans, allergen documentation (Nataha’s Law), and general building health and safety.
• From liaising with cleaning contractors to assisting with furniture setups and ground maintenance, you’ll ensure our buildings are safe, clean and inspiring.

Who You Are

We are looking for a people person who balances warmth with a professional, commercial edge.

To be successful, you should have:

• A background in supervising staff within a retail, catering or commercial environment.
• Experience with cash handling and EPOS systems, and the ability to manage complex safety logs.
• You’re a natural communicator, whether you’re welcoming a school group, coaching a colleague, or resolving a customer complaint.
• You are happy to roll up your sleeves for manual tasks and have the flexibility to work a rota that includes weekends.
• Hold a minimum of Level 2 qualification, and a Level 3 Food Safety certificate or be willing to work towards one.

Why Join Us?

At Middlesbrough, our values – Passion, Integrity, Creativity, Collaboration, and Focus are at the heart of everything we do. You’ll be joining a team that is proud of our town’s heritage and committed to its future.

If this is you, this may be the opportunity you are looking for!

If you would like to talk through this opportunity further, please contact JR Bowes at  JR_Bowes@middlesbrough.gov.uk.

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.