We’re looking for a friendly, professional, and adaptable Venue Customer Experience Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre. This role sits at the heart of a new and evolving community venue and plays an important part in creating a welcoming, safe, and well-organised experience for everyone who uses the building.
As the first point of contact, you’ll connect visitors, hirers, staff, and performers, while supporting the smooth operation of the venue day to day.
Key Responsibilities:
Venue Customer Experience Officer Job Description
- Be the first point of contact for visitors, providing a warm, professional welcome
- Answer general enquiries in person, over the phone, and via email
- Welcome people with bookings and show them to rooms or event spaces
- Greet visitors attending meetings or appointments and facilitate connections with staff
- Support venue bookings, ticketing, and box office operations
- Help keep website content and booking and ticketing systems up to date
- Provide general administration support, including data entry and record keeping
- Assist with retail operations as required, including covering breaks
- Support health and safety in the venue, including acting as a Fire Warden once trained and assisting with evacuations if required
- Work collaboratively with the wider venue team and adapt as the facility continues to develop
This role reports to the Operations Manager and requires flexibility to work evenings and weekends in line with events and venue activity.
About you:
- Proven customer service experience, ideally in a reception or public-facing role
- A strong administration background with good attention to detail
- Excellent communication and interpersonal skills
- Confidence using computer systems, including booking, ticketing, or point-of-sale systems
- The ability to stay calm and professional in busy or unexpected situations
- A flexible, adaptable approach and willingness to learn as the venue grows
- A positive, team-focused attitude and strong sense of customer care
- Willingness to undertake health and safety training, including fire warden duties
- Experience in events, hospitality, tourism, retail, or community facilities would be an advantage.
About us:
Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.
As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ - Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.
How to apply:
Ready to jump in? We’d love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. We’re reviewing applications as they come in, so don’t wait — take the next step today.
Remuneration will be negotiated based on the successful candidate’s experience, qualifications and demonstrated competency.
To apply please click apply now. All applications must be submitted through our online careers portal.
Applications close: 26/06/2026
Any enquiries about this role please email: people@codc.govt.nz
