Training and Engagement Specialist

Position Summary

Reporting to the Director of HR Operations, the Training & Engagement Specialist supports team member development at JACK Thistledown Racino and JACK Cleveland Casino by delivering training programs, presentations, and engagement initiatives.

Essential Functions

Training

• Facilitate training programs (orientation, leadership, compliance, job skills).
• Ensure completion of required training.
• Maintain training records and materials.
• Evaluate training effectiveness and recommend improvements.
• Schedule training sessions and manage training spaces.
• Coordinate new hire orientation.
• Track training in HR systems (HRIS).
• Communicate and enforce company policies and procedures.
• Ensure compliance with regulations and company standards.
• Promote professionalism, accuracy, and a culture of integrity.

Engagement

• Plan and execute team member programs, including:
• Recognition
• Wellness
• Community involvement
• Team events (holidays, town halls, etc.)
• Connect with team members and build relationships across all levels.
• Provide excellent customer service.
• Maintain a positive and approachable presence.
• Support internal communications (email, boards, social platforms).
• Ensure timely and accurate communication.
• Track engagement goals and measure success.
• Support team member recognition.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Ability to work independently and manage multiple priorities.
• Strong communication and interpersonal skills.
• Ability to handle team members concerns calmly and professionally.
• Comfortable working in a fast-paced, changing environment.
• Ability to stand, walk, or sit for extended periods and lift up to 50 lbs.
• Ability to work flexible schedules, including weekends and holidays.
• Basic computer proficiency and ability to use office equipment.
• Must be able to read, write, and speak English.

Education & Experience

• Bachelor’s degree or equivalent experience.
• 4+ years of training experience preferred.
• Experience developing and delivering training programs.
• Strong communication, organization, and teamwork skills.
• Leadership experience preferred.
• Proficient in Microsoft Office.
• High level of professionalism and integrity.
• Must be 21 or older.

Required Certification/License

• None required