Talent Development Manager

The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment.

Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel — a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina.

Our mission is to create meaningful experiences and inspire travel — not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories.

As we continue to raise the bar in service excellence, we are seeking a dedicated Talent Development Manager with a strong background in human resources, luxury hospitality, and a deep understanding of Forbes Travel Guide standards

• Design, implement, and evaluate property-wide training programs to support service excellence and operational goals.
• Strengthen the execution of Forbes Travel Guide standards across all departments to maintain and exceed luxury service expectations.
• Partner with department leaders to conduct training needs assessments and address performance or knowledge gaps.
• Lead and continuously improve onboarding and orientation programs to support employee engagement and retention.
• Monitor training effectiveness through audits, guest feedback, service scores, and internal evaluations.
• Deliver coaching and mentoring to employees and managers to enhance individual and team capabilities.
• Support leadership development, talent management, and succession planning initiatives.
• Maintain accurate training documentation and ensure adherence to all brands, federal, and local training requirements.

• 3–5 years of experience in training and development within a luxury hospitality environment.
• Bachelor’s degree in human resources, Organizational Development, Hotel Administration, or related field.
• Strong knowledge of Forbes Travel Guide standards and luxury service delivery.
• Proven experience managing comprehensive training projects across departments.
• Comfort with digital tools and platforms (e.g., Zoom, Microsoft Teams, LMS, Canva, PowerPoint).
• Ability to translate business problems into effective learning and development strategies.
• Background in HR practices, employee development, or leadership coaching preferred.
• Strong facilitation, communication, and coaching skills.
• Solid understanding of U.S. federal and Puerto Rico Labor laws.
• Bilingual fluency in English and Spanish.
• High standard of confidentiality and professional integrity.
• Energetic, organized, and inspirational leader with a genuine passion for hospitality and service excellence.

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.