Job Description:
Key Responsibilities
Operational
- Analyse recruitment and early-life attrition data (0-3 months) to identify trends, provide evidence-based recommendations for continual process improvement, and optimise recruitment specifications, assessment thresholds, and selection criteria to improve quality of hire, retention, and campaign performance.
- Manage recruitment tracking and reporting.
- Monitor recruitment activity and identify process exceptions or risks.
- Maintain accurate recruitment records and documentation.
Governance & Quality
- Independently review candidate assessments, interview feedback, and hiring decisions to ensure alignment with role requirements.
- Ensure recruitment processes are followed consistently and in line with company policies.
- Maintain audit trails and recruitment evidence repositories.
- Produce weekly compliance and exception reports to drive accountability and process improvement.
- Support recruitment audits and compliance reviews.
Business Impact
- Improve quality of hire through robust recruitment controls.
- Reduce recruitment errors, onboarding issues, and early attrition.
- Increase stakeholder and client confidence through transparent and compliant hiring practices.
- Drive continuous improvement in recruitment governance and process efficiency.
Professional Know-How:
Qualifications
- Degree or Diploma in Human Resources, Business Administration, Industrial Psychology, or a related field. Essential
Experience Required:
- Minimum 3-5 years' experience in Talent Acquisition, Recruitment Operations, Recruitment Compliance.
- Experience working with Applicant Tracking Systems (ATS) and recruitment reporting.
- Proven experience managing recruitment processes, governance, or quality assurance activities.
- Strong understanding of recruitment best practices and hiring controls.
- Experience in a high-volume recruitment environment is advantageous.
Key Skills
- Recruitment compliance and governance
- Attention to detail
- Data analysis and reporting
- Stakeholder management
- Audit and quality assurance
- Process improvement
- Planning and organisation
- Strong communication and problem-solving skills
Success Measures
- Recruitment audit readiness.
- Compliance with recruitment policies and processes.
- Reduction in recruitment exceptions and rework.
- Timely and accurate reporting.
- Improved quality of hire and stakeholder satisfaction.
About us
Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.
We're here to help get you to your future - whether it's to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there's no better place to be.
Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.
Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.
What's in it for you?
- Competitive Basic salary
- Medical Aid
- Provident fund, Group life, funeral and disability benefit
- Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
- Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
- Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
- Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
- International Exposure: We provide opportunities for international exposure, broadening our employees' horizons and experiences.
- Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.
What we hope you'll do next
Choose 'Apply now' to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
Please note no late applications will be considered.
