Gather information on current HR processes, organizational structures, and pain points in the Employee Experience to understand the need and best path for new solutions
Work with cross-functional stakeholders to drive alignment around the opportunities in processes and services that impact the effectiveness of our teams and diminishes their productivity
Lead the application of problem-solving and process improvement methodology, that get to root-cause and results in sustainable, employee-centric solutions that support a high-performance culture
Facilitate cross-functional reengineering of business processes, including work mapping and measurement, time and motion studies, process flow analysis, voice-of-the-customer and value assessment, aimed at building capacity and capability
Analyze data to support problem definition, evaluation of impact, and prioritize solutions that simplify and optimize the way we work
Monitor effectiveness of implemented programs and solutions to feed cycle of continuous improvement that drive organizational performance
Out-of-the-box strategic thinker, continuously seeking ways to understand, improve and optimize business processes and service delivery
Thrive in an agile, fast paced environment, with a collaborative approach to problem solving
Can apply Lean/Six Sigma methodologies and tools to drive business process optimization projects
Use qualitative and quantitative data to formulate hypothesis and determine solutions
Able to plan, execute, and manage hands-on responsibilities while indirectly leading others
Acts with urgency while maintaining high standards of quality, attention to detail and accuracy
Solid understanding of HR principles, practices, and systems
Experienced in program and project management, able to translate business needs into use cases and technical requirements
Effective communication and facilitation skills