Senior People and Culture Business Partner (12 month Fixed-Term Contract)

Senior People and Culture Business Partner
Location: St Helier, Jersey
Department: People and Culture (PC)
Vacancy type: Fixed Term Contract, 12 months

The position 

The Senior People and Culture Business Partner (SPCBP) partners with leaders in Channel Islands to deliver a people-forward, data-driven, and values-led People and Culture (PC) agenda that supports business performance and colleague experience. This role provides trusted coaching and practical advice across employee relations, talent management, organisational design, and workforce planning in a regulated environment. 

You will use people insights to improve engagement, capability, and retention, while ensuring compliant, consistent delivery of core employee life-cycle activities. You will also collaborate with regional and global PC colleagues to implement CSC-wide initiatives locally.

Your responsibilities

• Serve as a trusted advisor to Channel Islands leaders, translating business needs into practical people plans across talent, organisation, and culture.

• Provide end-to-end guidance on complex employee relations matters, including investigation support, risk assessment, and outcome planning aligned to CSC values and local requirements.

• Use people data and insights (e.g., engagement survey results, attrition, performance, workforce metrics) to identify trends, recommend actions, and track impact.

• Lead and/or support workforce planning and organisational design activities, including role clarity, succession planning, and change management for reorganisations.

• Oversee delivery and quality of recurring employee life-cycle processes (induction, probation, performance reviews, promotions, compensation review cycles, mobility, recognition, and exit insights).

• Partner with leaders to strengthen the talent pipeline through coaching, talent reviews, development planning, and targeted learning interventions.

• Support the local rollout of CSC engagement and wellbeing initiatives (including survey action planning) and help leaders embed sustainable improvements.

• Maintain current knowledge of Jersey and Guernsey employment legislation and PC best practice; coach leaders on policies, fair process, and consistent decision-making.

• Collaborate closely with specialist PC teams (e.g., Talent Acquisition, Reward, L&D, PC Operations) to deliver a seamless colleague experience and meet agreed SLAs.

Required Qualifications

• Significant PC generalist/business partnering experience, with demonstrated impact supporting leaders in a fast-paced, professional services or corporate environment.

• Strong working knowledge of employee relations best practice and confidence handling sensitive, complex cases with appropriate confidentiality and judgement.

• Working knowledge of relevant Jersey and Guernsey employment legislation and the ability to apply it in day-to-day people decisions and risk mitigation.

• Experience supporting leaders in a regulated environment (e.g., financial services, fiduciary, legal, or compliance-driven organisations).

• Proven capability using PC data/insights to influence decisions and measure outcomes (e.g., engagement, performance, retention, workforce metrics).

• Strong consulting, coaching, and stakeholder management skills, with clear written and verbal communication.

• Comfortable operating in a matrixed, global organisation and partnering across functions to deliver consistent PC services.

Preferred Qualifications

• Bachelor’s degree (or equivalent qualification) in Human Resources, Business Administration, Psychology, or a related field.

• Experience with engagement platforms (e.g., Peakon) and HRIS/reporting tools (e.g., Oracle or similar).

• Formal training in mediation, investigation practice, or change management.

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