Operational Workforce Planning
Develop customer experience centre workforce plan in line with the department's requirements.
Balance staffing levels with the volume of work being produced with the customer experience centre.
Collect customer data and use it to generate reports on work volume and projected staffing needs.
Use customer data to improve the department's operations, including optimisation of work schedules, identification of critical positions and re-assignment of workers.
Utilise operational workforce plan to assess the number and type of human capital required aligned to staffing plan and budget.
Reporting
Contribute to the preparation and submission of regulation reports.
Aid in the development of functional reporting systems, for management, project or performance reporting.
Stakeholder Management
Maintain proactive and progressive relationships with key stakeholders.
Deal with inquiries and requests for information from both internal and external stakeholders.
