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Senior Officer: Workforce Planning - Centurion - Permanent

Affirmative Portfolios Pty
10 days ago
Full-time
On-site
Bryanston, South Africa
People Operations

Introduction

Purpose of the role:

Reporting to the Manager: Customer Experience Centre Enablement, the successful incumbent is responsible for the planning, organising and adapting staff levels and required workplace activities within the customer experience environment to ensure human capital resources are effectively utilized.

Duties & Responsibilities

Key Performance Areas:

Operational Workforce Planning

  • Develop customer experience centre workforce plan in line with the department's requirements.
  • Balance staffing levels with the volume of work being produced with the customer experience centre.
  • Collect customer data and use it to generate reports on work volume and projected staffing needs.
  • Use customer data to improve the department's operations, including optimisation of work schedules, identification of critical positions and re-assignment of workers.
  • Utilise operational workforce plan to assess the number and type of human capital required aligned to staffing plan and budget.

 

Reporting

  • Contribute to the preparation and submission of regulation reports.
  • Aid in the development of functional reporting systems, for management, project or performance reporting.

 

Stakeholder Management

  • Maintain proactive and progressive relationships with key stakeholders.
  • Deal with inquiries and requests for information from both internal and external stakeholders.

 

NB: Should you not be contacted within 2 weeks of your application, please consider it as unsuccessful.

Desired Experience & Qualification

Minimum Requirements and Experience:

  • Bachelor's Degree/ Advanced Diploma in:
    • Operations Management/ Statistics/ Information Systems related qualification.
  • Relevant 4 years’ experience in:
    • a Workplace Planning related environment.
  • Project management.
  • Report writing.
  • Scheduling.
  • Data analysis in workforce forecasting and planning
  • Proficient with PowerPoint, Excel, Word, and MS Project.
  • Persons with disabilities (PWD) are encouraged to apply.

Package & Remuneration

up to R579,259.00pa (Based on Experience)