An organisation is seeking a Senior Officer: Workforce Planning to support workforce planning activities within a customer experience environment. The successful candidate will be responsible for analysing operational data, balancing staffing levels with workload demand, and developing workforce plans to ensure resources are effectively utilised. The role includes collecting and analysing customer data, generating reports on work volumes and staffing projections, optimising work schedules, and supporting operational planning aligned to departmental budgets. The position also involves preparing reports and maintaining effective relationships with internal and external stakeholders.