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Senior Experienced Travel Consultant

Simply HR Payroll
1 day ago
Full-time
On-site
Howick, South Africa
Company Culture & Engagement

Introduction

Our client is an established international travel company specialising in tailor-made holidays and unique travel experiences.

With extensive industry experience, the company offers personalised travel solutions, including flights, quality accommodation, transfers and specialised holiday packages to destinations around the world.

The team is passionate about travel and committed to providing expert advice and exceptional customer service.

This office-based position in Newlands requires someone with strong airline ticketing and reservation knowledge, excellent communication skills and the ability to work independently.

Working hours are aligned with the UK business day, from 09:00 to 18:00, with every second Saturday included in the schedule. Saturday shifts are paid.

Cape Town based residents will take preference.

Duties & Responsibilities

  • Manage flight reservations and airline ticketing, ensuring bookings are processed accurately.
  • Arrange hotel and accommodation bookings, car rentals, tours and other travel-related services.
  • Process booking amendments, cancellations, refunds and ticket reissues.
  • Liaise with clients, airlines, accommodation providers and other travel suppliers to coordinate travel arrangements.
  • Provide professional assistance and respond to client enquiries regarding bookings and travel requirements.
  • Use online booking platforms and airline reservation systems to manage and maintain reservations.
  • Ensure all booking details, passenger information and travel documentation are accurate.
  • Manage competing priorities and meet deadlines while maintaining a high standard of service.
  • Identify and resolve booking-related queries and issues efficiently.
  • Maintain clear and professional written and verbal communication with clients and suppliers.

Desired Experience & Qualification

  • Proven experience as a Travel Consultant, preferably at senior or experienced consultant level.
  • Strong knowledge of airline ticketing, flight reservations and booking procedures.
  • Good understanding of hotel and accommodation bookings, tours, car rentals and other travel services.
  • Experience handling booking amendments, cancellations, refunds and ticket reissues.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Word, Excel and Outlook.
  • Ability to use online booking platforms and airline reservation systems.
  • Exceptional accuracy and attention to detail.
  • Strong organisational and time management skills, with the ability to prioritise tasks effectively.
  • Ability to work independently, demonstrate initiative and apply sound judgement.
  • Flexibility, a proactive approach and a genuine passion for travel.
  • Ability to work UK business hours and every second Saturday.

Package & Remuneration

  • Salary negotiable, depending on experience.
  • Opportunity to work with an established international travel company.
  • Exposure to international travel arrangements and a range of destinations.
  • Opportunity to contribute to a team passionate about delivering personalised travel experiences.