Senior Consultant, Performance and Insights - Workforce Planning

Worker Type:

Maximum Term/Fixed Term (Fixed Term)

ABOUT THE JOB

The Senior Consultant, Performance & Monitoring, design, build and run trusted data products and insights that enable leaders to understand performance, pinpoint constraints and improvement opportunities, and take timely action.

You will own the end‑to‑end data lifecycle—ingestion, transformation, modelling, reporting and analysis—so that Workforce and operational decisions are informed by accurate, timely and well‑governed information.

Drawing on your expertise in data engineering, analytics and visualisation, and your understanding of Workforce Management practices, you will simplify complex data, standardise metrics, and embed monitoring so the organisation can continuously measure, learn and improve.​

YOUR RESPONSIBILITIES

• Build and run trusted data pipelines and models—ingesting, transforming and curating data for enterprise use.​

• Deliver concise, decision‑ready reporting and analysis that surfaces performance drivers and improvement opportunities.​

• Champion simplification, standardised metrics and governance across data products, dashboards and processes.​

• Coach colleagues and stakeholders to lift data literacy, share best practice, and embed continuous monitoring and insight‑led ways of working.

• Working in a multi‑disciplinary team to build, maintain and drive adoption of core workforce data products and reports​

• Ensuring stakeholders have reliable, accurate and timely performance reporting with appropriate self‑service access​

• Performing advanced analysis and modelling, turning findings into actionable insights and clear recommendations​

• Developing concise materials and narratives to communicate opportunities and influence stakeholder decisions​

• Authoring requirements, solution designs, delivery plans and functional documentation, maintaining traceability and standards

YOUR SKILLS AND EXPERIENCE

• 4+ years designing and delivering enterprise‑grade data visualisations (Power BI), including semantic models and DAX​
• 4+ years coding for data engineering and analytics (SQL, Python; SAS advantageous)​
• Solid grounding in Workforce Management principles (capacity, demand, service levels, scheduling) and how to operationalise them in data and metrics
• Proven ability to influence stakeholders across functions and regions through clear, insight‑led storytelling
• Experience with HRIS/WFM and contact‑centre data sets (SAP/Workday, ControlIQ, Aspect); exposure to Databricks/Anaplan favourable​
• Advanced reporting and visualisation in Power BI, including semantic modelling, DAX and performance tuningHigh competency in SQL and Python (SAS advantageous), writing efficient, reliable code for ELT and analytics​
• Experience with enterprise data warehouses/lakehouses (e.g., Databricks) and related tooling an advantage​
• Excellent written and verbal communication—turning analysis into clear narratives and recommendations​
• Ability to build relationships and influence stakeholders across business and technology​
• Self‑starter who can work independently, balancing multiple deadlines while maintaining quality and governance​​
• Knowledge of process documentation and continuous improvement practices

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary

• 20-day paid annual leave and 7-day paid sick leave

• 13th month salary and Annual Performance Bonus

• Premium healthcare for yourself and family members

• Monthly allowance for team activities

• Premium welcome kit and occasional gifts of appreciation

• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain

• Clear roadmap for career advancement in both technical and leadership pathways

• Access to digital learning platform such as Udemy

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

• Sponsored English course with native teachers

• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance

• State-of-the-art & modern Agile office

• Food and beverages in the office pantry

• Employee Assistance Program to improve your physical and mental health

• Annual team activities and company events

• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. 

It’s a good time to see what more you can find at NAB as a

Senior Consultant, Performance and Insights - Workforce Planning

A diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Please note unsolicited CVs from agencies will not be accepted.