Receptionist - Hospitality experience a Must

Are you passionate about creating memorable first impressions and delivering outstanding guest service? Our Cape Town Client is looking for a Receptionist to join their Front Office team and be a part of the  Hotels and Resorts family.

As the face of our hotel, you will ensure every guest enjoys a warm welcome and seamless experience from check-in to check-out.

You’ll handle front desk duties with professionalism and efficiency, support reservations and sales initiatives, and ensure smooth communication between departments.

As the face of our hotel, you will ensure every guest enjoys a warm welcome and seamless experience from check-in to check-out.

You’ll handle front desk duties with professionalism and efficiency, support reservations and sales initiatives, and ensure smooth communication between departments.

• Welcome and check in/out guests professionally and courteously

• Manage front desk operations, switchboard duties, and guest correspondence

• Handle reservations, guest queries, and payments efficiently

• Promote hotel facilities and assist the Sales & Marketing team

• Maintain exceptional service standards across all public and guest areas

• Support the training and induction of new reception staff and students

• Ensure effective communication

REQUIREMENTS:

• As least two years’ experience in the Hotel industry, in a similar position
• Computer literate
• Front Office and Cashiering experience, an advantage
• Excellent knowledge of Microsoft Office
• Fluent in English
• Display a high level of emotional intelligence and be well groomed.
• Customer orientation, professional charm and sophistication is an advantage
• Ability to work shifts and occasional overtime

QUALIFICATIONS:

• Minimum Std. 10 (Grade 12)
• Hospitality Management Diploma or equivalent qualifications advantageous

R10 000