Project Officer- Client Experience Team

EverAbility Group have a long and proud history of providing services for people with disability across Western Australia and Tasmania.  Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services.

Our services at EverAbility Group include:

VisAbility - our specialised service supporting people with low or no vision.

Guide Dogs WA and Guide Dogs Tasmania – our iconic service raising and training life changing assistance dogs.

Kites Children’s Therapy – our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.

About the role:

We are looking for a motivated and reliable individual to join our team on a 6-month fixed- term, full time basis (parental leave).

This role offers an exciting opportunity to support key operations, including billing, policy updates, training facilitation, and contract management. The successful candidate will work closely with various teams to ensure smooth service delivery and provide timely solutions. If you're organised, proactive, and ready to step into a dynamic environment, we encourage you to apply!

Role Duties include:

• Identifying and correcting billing errors
• Revising and updating funding policies
• Addressing queries related to invoicing issues from Finance
• Escalating overdue Service Agreement revisions to the Customer Experience Team/Therapists
• Monitoring PRODA for service booking changes and initiating early plan reviews
• Managing Contract Acquittals (e.g., CHSP, HACC)
• Providing and facilitating Penelope training, including basic, police, and messages/workflow training.
• Managing records in our Client Relation Management system
• Performing ad-hoc duties as required

Essential Skills:

• Exceptional level of computer literacy

• Demonstrated experience collaborating with key internal and external stakeholders

• Demonstrated ability in the provision of basic training in IT systems

• Excellent communication skills, both written and oral.

• Ability to work both independently and as a part of a team

• Ability to identify and engage with different stakeholder groups

• High level of attention to detail.

• National Police Clearance Certificate, NDIS Workers Screening Check

Desirable:

• Previous experience in a similar, data-related role within the Disability Sector.

• Experience in processing NDIS, Medicare, My Aged Care or Private Health payments.

• Formal qualification in Business or related field.

Benefits: 
In return, you will be rewarded with:

• Up to 3 days additional paid leave during year-end holiday season!
• Free onsite parking and close to public transport (across the road from Victoria Park Train Station) 
• Free access to our gym
• Ongoing professional development and training
• Employee Assistance Program
• NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay!

How to apply?

If you’re ready to help us, make a difference, click Apply and let’s chat about what life looks like at EverAbility.

Applications close at 4:00 PM on Friday, 18 July 2025. However, please note that interviews may commence prior to the closing date, and the job advertisement may close earlier than expected. To avoid disappointment, we encourage you to submit your application as soon as possible.

For further information please contact Samantha Chitty-Sweet, Team Leader - Client Experience Team at samantha.chitty-sweet@visability.com.au.

We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace.