People Ops Deployment Enablement -Manager

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the People Operations team you will manage daily operations and implement strategic initiatives that enhance team performance. As a Manager you will guide and develop your team, đảm bảo accountability and excellence in project execution. This position provides an exciting opportunity to foster a culture of continuous improvement while utilizing advanced tools to streamline processes.

Responsibilities

- Manage daily operations and oversee team performance

- Implement strategic initiatives to enhance project execution

- Guide and develop team members to secure accountability

- Foster a culture of ongoing improvement within the team

- Utilize advanced tools to simplify operational processes

- Encourage collaboration and productive communication among team members

- Monitor project outcomes to secure excellence in delivery

- Support the professional growth of team members through mentorship

What You Must Have

- Bachelor's Degree

- 9 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Proven leadership in overseeing operations

- Analyzing data for informed decision-making

- Excelling in critical thinking

- Creating automations in Alteryx, Power Automate, PowerBi, Power Apps, Excel

- Coaching senior associates and specialists

- Managing stakeholder relationships

- Skilled in English communication

- Availability for 8am-5pm EST work schedule

Travel Requirements

Job Posting End Date