People Operations Specialist

WHO WE ARE:

Since 1887, Piedmont Driving Club has been a cherished home away from home for its members, steeped in a rich tradition of fostering community and leisure. True to our founding purpose—the promotion of dining, recreation, and enjoyment for members and their families—we offer exceptional facilities that cater to every desire, from fine dining and golf to tennis, swimming, squash, and fitness activities.

Our commitment extends beyond our members to our employees and the communities we serve. We pride ourselves on creating a family-friendly work environment where lasting friendships are formed, and where our long-tenured staff feel truly valued. Here, your expertise and talent don’t just contribute—they make a lasting impact.

We offer more than just a job; we provide a rewarding career environment with competitive pay, generous benefits, and unique perks. Our offerings include partially employer-subsidized medical insurance premiums, weekly pay with On-Demand Pay for emergencies, paid time off accrued weekly, a 401K plan, complimentary parking, and a daily shift meal with beverages. At Piedmont Driving Club, you’ll find a place where your contributions are recognized and appreciated.

CORE VALUES:

Professionalism, Accountability, Communication, Quality, and Teamwork!

Job Summary (Essential Functions)

A training specialist who assists the Club by developing, facilitating, and supervising training programs for all employees. He/she assesses the needs of our business, implements training and development plans, and facilitates a wide variety of training programs. Works with all departments, utilizing on-site, virtual, and digital platforms, to enhance the effectiveness of the entire workforce.

Job Knowledge, Core Competencies and Expectations

• Strong understanding of our business operations and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce
• Independent thinker as well as an innovative, strong decision-maker 
• Outstanding facilitator of learning and change
• Excellent research skills with the ability to multi-task and adapt in a fast-paced environment
• Effective communicator and collaborator; easily engages team members 
• Knowledge of and ability to perform required role during emergency situations

Job Tasks/Duties

• Recruits, interviews, and facilitates the onboarding of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings; and facilitates assessment administration
• Prepares internal and external open position advertisements and announcements, including social media ads, the club’s website, club industry Internet job boards, college career services offices, etc.
• Reviews resumes and applications; prescreens applicants and forwards preferred candidates to hiring managers
• Administers selection assessments and may schedule interviews on behalf of hiring managers
• Initiates background checks, drug screenings and monitors results for compliance with company policies; discusses possible adverse actions with director
• Facilitates employment verifications
• May assist in the setup and delivery of applicable club-wide training programs
• Prepares documents required for New Employee Orientations and annual Open Enrollment
• Processes enrollments, changes, and terminations of participants in all benefit plans and programs
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the director
• Assists employees with any benefit claim issues or concerns
• Participates in developing departmental goals, objectives, and systems
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Reports and handles Workers Compensation claims with carrier and provides managers with claim information regarding restrictions and return-to-work dates
• Attends and participates in employee disciplinary meetings, terminations, and investigations
• Assists with all employee off-boarding activities to include systems’ access, notifications, and checklists
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
• Participates in departmental staff meetings and may attends other meetings and seminars, as necessary
• Assists with special projects, as required (e.g., performance reviews, increases, ACA, audits, etc.)
• Maintains employee’s personnel and confidential files
• May assist Front Desk as receptionist, when necessary
• Performs other duties, tasks, and special projects, as assigned

Required Qualifications:

• Bachelor’s degree in hospitality or related field
• Five+ years of experience in training and development program creation and delivery
• Three+ years’ experience in a hospitality or service industry
• Excellent written, verbal, and interpersonal communication skills
• Superb track record in developing and executing successful training programs; exhibits strong platform skills
• Highly proficient in MS Office and related business and communication tools
• Experience with traditional and current training methodologies and processes
• Strong organizational and time management skills
• Strategic and tactical mindset; creative thinker with innovative problem-solving skills

Licenses and Special Requirements

• SHRM-CP, PHR designation, or other HR-related certification preferred

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 25 pounds
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to access and navigate each department at the organization's facilities
• Moderate noise level in the work environment