Position Purpose

Key Reponsibilities

1. Human Resources

• Employee Support: Serve as a first point of contact for employee questions and requests; triage inquiries and escalate as appropriate. 
• Support core HR processes including: 
  • New hire paperwork, employee file maintenance, and data accuracy in HRIS and other HR systems
  • Offer letter coordination and onboarding/offboarding administration
  • Process background and professional reference checks
  • Status changes (promotions, leaves, terminations) documentation and workflow tracking
  • Open enrollment, Annual Reviews, Employee Immunizations
• Coordinate benefits and leave administration support (e.g., enrollment materials, vendor communications, tracking documentation) in partnership with HR leaders/benefits brokers. 
• Assist with compliance-related tasks (I-9/E-Verify processes as applicable, policy acknowledgements, required training tracking, poster compliance coordination, etc.). 
• Support HR programs such as recognition, engagement surveys, anniversaries, and culture initiatives. 
• Maintain confidential employee records and uphold privacy standards in all interactions.

2. Talent Development

• Learning Session Support: Coordinate logistics, including scheduling sessions, booking rooms, sending invitations, ordering food, and tracking attendance/completions. 
• Support facilitation needs (materials preparation, printing, supplies, room setup for sessions). 
• 360 Coordination: Collect 360 rater lists from each participant. Coordinate all 360 scheduling (including individual coaching sessions), manager briefings, kick-offs, and group sessions. 
• Learning Management System (LMS): Set up learning sessions, enrollments, and communications in LMS. Maintain training sign-ups, completions, and staff records. 
• Track metrics for participation and completion and prepare basic reports for leaders.
• Create and manage project portals (e.g., TalentSmartEQ, Blanchard Exchange) when required.
• Maintain updates to talent resources such as Career Maps (staff-facing visual resources).
• Support professional development request process (form collection, coordinating approvals, tracking, logistics).

3. Facilities & Workplace Experience

• Office Liaison: First point of contact for building services (Security, Parking, Maintenance) and for staff with Facilities inquiries.

• Coordinate workplace operations to support a safe, functional, and welcoming environment: 
  • Requesting and creating office access badges, keys, administration of workstation reservation software,
  • Office supply ordering and inventory management,
  • Conference room readiness, overall office presentation. 
• Submit and track facilities requests (e.g., repairs, maintenance, security) with building management and vendors. 
• Partner with People Operations Manager as needed to support incident reporting, emergency procedures communication, and basic compliance tracking.
   
   

4. End-User IT Support

• End-user IT provisioning and access: Liaise with IT providers for staff onboarding/offboarding and ongoing operations
  • Ensure onboarding staff receive the appropriate systems access
  • Coordinate ordering of new end-user equipment, as needed
  • Hardware return logistics and deprovisioning completion
• Maintain and reconcile IT asset inventory records and assist with lifecycle tracking. 
• Daily Operations: Support the People Operations Manager with the implementation and administration of end-user information technology services for the organization.  
   
   

5. Administrative 

6. Other Duties as Assigned

• Riley Children’s Foundation events: Participate in Riley Children’s Foundation events as requested.
• Other duties as assigned.

Education and Experience

• Education: Bachelor’s degree is required with a concentration in Human Resources, Business, or Behavioral Science field preferred. Working knowledge of HRIS, talent management, and end-user IT systems. Experience with benefits coordination strongly preferred. 

• Skills Exceptional customer service approach. Individual must be exceedingly well organized and have high attention to detail. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Exceptional written and verbal communication skills. Demonstrated success in a “best practice” human resource function. Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus. Proficiency in use of databases.
• Qualities: Personal belief in Riley Children’s Foundation vision, mission, core values and strategic direction. Enthusiastic about working with children and families. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one’s work. Perseverance. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor. Occasional evening and weekend work.