People Operations Specialist

About the Role

The People Operations Specialist plays a key role in shaping the employee experience and supporting the full lifecycle of our team members in the Richmond office. In this role, you’ll partner closely with leaders and employees to manage day-to-day HR operations including recruiting, onboarding, employee relations support, and engagement initiatives while also contributing to broader People Ops projects that strengthen our culture and organizational effectiveness. This is an ideal opportunity for someone who thrives in a dynamic environment, enjoys balancing tactical execution with strategic collaboration, and is passionate about creating a positive and inclusive workplace!

What You’ll Do

• Manage full-cycle recruiting, including drafting and posting job descriptions, sourcing candidates, screening applications, conducting phone screens, coordinating interviews, and ensuring timely candidate communication throughout the process.
• Lead new hire onboarding, including facilitating new hire orientation, managing Day 1 logistics, and coordinating with IT and department teams to ensure a smooth start.
• Maintain and audit personnel records, ensuring accuracy, organization, and compliance with internal policies and all applicable legal requirements.
• Ensure People Operations compliance by maintaining accurate HR policies and procedures, researching industry best practices, and monitoring changes to labor laws to support risk mitigation and organizational alignment.
• Serve as the first point of contact for employee relations inquiries, escalating issues to the People Operations Manager or HR leadership as appropriate.
• Support performance management and learning & development initiatives, including training logistics, content coordination, and tracking participation to promote continuous growth across the organization.
• Administer employee engagement and recognition programs, including milestone celebrations, rewards programs, and company-wide initiatives.
• Support office and culture initiatives, such as event planning, team-building activities, wellness initiatives, and ad hoc workplace experience needs.
• Partner with the People Operations team on strategic projects, such as job leveling, compensation benchmarking, policy revamps, HRIS optimization, and process improvements.
• Track and report key People Ops metrics, such as recruitment funnel data, onboarding feedback, and compliance completion rates.

Who You Are

• Bachelor’s degree and 4+ years of Recruiting and/or Human Resources experience, preferably in a fast-paced or high-growth environment (or equivalent work experience).
• Strong understanding of federal, state, and local employment laws and regulations, with interest in staying current on changes and industry trends.
• Proficient with the Google Workspace suite; experience with HRIS/ATS platforms is strongly preferred.
• Exceptional written and verbal communication skills; able to interact professionally with team members at all levels.
• Highly organized with strong attention to detail, capable of managing multiple tasks and deadlines simultaneously.
• Demonstrated ability to handle confidential information with discretion and sound judgment.
• Strong interpersonal skills with a service mindset and the ability to build trust across the organization.
• Comfortable working both independently and collaboratively, with a proactive approach to solving problems and improving processes.

Benefits at Leapfrog

• 15 days Paid Time Off your first year, and an additional day each year thereafter (up to 25 days), as well as company paid sick days, holidays and parental leave options
• Medical, dental, and vision insurance as well as commuter benefits and additional voluntary benefits
• Annual bonus payouts for all salaried employees, and up to a 5% 401k match with no vesting period
• Summer Fridays - from Memorial Day to Labor Day enjoy half days every Friday

Learn more about life at Leapfrog and our benefits by visiting us at www.leapfrogbrands.com

Note: Leapfrog is currently operating under a hybrid work model, and this position will report on site to our Richmond office at least 3 days per week. Please do not apply if you are not comfortable with a hybrid work model. #LI-hybrid

Leapfrog Brands is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Please note, we are unable to offer sponsorship or relocation for this position, and all new hires will be required to verify their employment eligibility through the DHS E-Verify program.