People Operations Manager

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

The People Operations Manager will provide high level of technical expertise and advise to members of management. This role involves management responsibility for a team of people partners in the location. With expertise in the local market, this role shall provide guidance and act as a subject matter expert on local laws, regulations and key people related initiatives that align with business objectives. The successful candidate is expected to deliver people analytics, interpret results and apply complex information to influence key business decisions. This role shall lead high impact cross-functional projects and initiatives to achieve optimal results for the business and its people.

Agility: Develops, recommends and executes tools and processes to assist in the achievement of goals within area of expertise. Applies diverse but structured tools to achieve results or develop new or enhanced services. Develops and delivers training for internal customers or vendors within area of expertise as appropriate.

Business Acuity: Develops and maintains expert knowledge in relevant company principles, processes, tools and best practices; current and forthcoming external requirements (can include Country/Regional regulations) and current/emerging market trends and practices within area of expertise. Provides expert advice proactively and on request, which may include advising on appropriate solution for complex or unique issues. Shares knowledge with peers and management.

Data Analytics: Sources data and information from internal or external subject matter experts as required. Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including executive/senior management.

Employee Relations and Compliance: Ensures on-going compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. May include review of policies or standards to ensure compliance or design of new policies/ standards if appropriate. May complete department level audit and notifies management of any non-compliance issues as they arise.

Stakeholder Management: Builds and develops effective relationships with members of management to influence and optimize business outcomes. Has the capacity to maintain high sense of confidentiality and is capable to drive key people initiatives by embodying the true subject matter expert with alignment to department goals and objectives.

Strategic Workforce Management: Identifies and develops goals, which may include forecasts, relating to business initiatives and projects within remit in alignment with divisional and corporate goals. Demonstrates understanding of factors influencing goal achievement communicates to key stakeholders and secures commitment. May develop and present business or project plans to management. Contributes to the review of business cases/plans.

Your qualification

• Bachelor’s degree in human resource management, business, behavioural and/or similar studies.
• Candidates must have at least 5 years minimum management experience leading diverse teams in the field of HR.
• Has good stakeholder experience working with C-suite level management is an advantage.
• Experience working on complex local and regional projects is a plus.  

Your Competencies

• Ability to work under pressure and tight deadlines.
• Proven record of achieving results in a fast-paced environment
• Experience working in an MNC with regional exposure is a plus.
• Has good command of the English language and can articulate thoughts confidently with ease.

Job Posting End Date: