Location: Niseko, Japan
Contract term: Seasonal / Full-time
Period: November 2025 - March 2026
Work hours: Average of 35-40 hours per week during peak season
This is a live-in role, with subsidised accommodation.
About Us
Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.
The Role
The People Operations - Lodge Manager plays a supportive role in ensuring a positive employee experience for the Rhythm team. Key areas of responsibility are the smooth operation and management of employee accommodation ensuring the comfort, safety, cleanliness and fostering a respectful and comfortable living environment for all residents.
Key Responsibilities and Duties
Property Management
- Serve as the live-in manager for Route 5 Inn, located in central Kutchan.
- Supervise and manage all aspects of Route 5 Inn, specific to tenant movements, communication, conflict management and ensure staff are happy and comfortable.
- Manage the accommodation inductions and arrivals during the onboarding process. This includes guiding staff through the main areas of the accommodations, the self inspection process, rubbish / gomi management and collection and house rules.
- Handle and resolve any complaints or issues raised by staff members regarding their accommodation, addressing concerns in a professional and timely manner, collaborating with HR and the Property Team when necessary.
- Perform routine property inspections and check out room inspections.
- Monitor and maintain inventory of cleaning supplies, linens, and basic furnishings.
- Respond to emergencies and ensure appropriate escalation if needed.
Cleanliness and Maintenance
- Perform regular thorough cleaning of communal areas and maintain hygiene standards.
- Ensure rubbish is sorted correctly and put out for collection on the appropriate days. Re-sort when necessary.
- Clear snow from the property access areas, report roof snow conditions to the Property Team.
- Enforce good resident behaviors to ensure respectful and clean use of facilities by tenants.
Resident Relations
- Enforce quiet hours by ensuring noise is kept to a minimum after 10 PM.
- Uphold community guidelines to promote positive and respectful neighbor relations.
- Prevent unauthorized gatherings or parties to maintain a peaceful living environment.
- Serve as the first point of contact for addressing inter-tenant concerns and fostering communication.
- Document and report any disputes or violations of housing policies to the appropriate authorities.
People Operations
- Assist the People Operations team with events- such as parties and ride-away days.
- Assist the People Operations team during Onboarding and Offboarding.
This list isn’t exhaustive and general assistance to the People Ops/HR department may be required.
What you’ll need to succeed:
- Strong interpersonal and communication skills.
- Ability to address conflicts calmly and assertively.
- Attention to detail and a proactive attitude toward cleanliness and maintenance tasks.
- Physical ability to perform cleaning and snow-clearing duties.
- Past housekeeping/lodge management experience is desirable but not required.
The Perks and Benefits
As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:
- Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
- Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
- Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
- Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
- Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.
At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.
Ready to join?
If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.
If you have any specific questions or require further clarification, please don't hesitate to reach out.