I

People Operations & Experience Advisor

Infios US
3 days ago
Full-time
Remote
People Operations

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

About the Role:


Infios is seeking a People Operations & Experience Advisor who plays an important role in delivering day‑to‑day People & Culture support across North America. Based in Mexico, this role partners closely with HR Business Partners, leaders, and the Global People Operations team to ensure HR programs, policies, and processes are implemented consistently and effectively. The role supports employee lifecycle activities, employee relations, HR operations, benefits administration, and reporting while contributing to process improvements that enhance the employee experience.
 

What a day in the life looks like:

  • Serve as a primary People & Culture resource for employees and managers across the United States, Canada and Mexico.
  • Partner with HR business partners, managers and employees to provide guidance on HR policies, programs, and best practices.
  • Support the full employee lifecycle including onboarding, job changes, benefits administration, leave management, and offboarding.
  • Provide guidance on employee relations matters and escalate complex issues when appropriate.
  • Maintain accurate employee records and ensure HR systems and documentation remain compliant.
  • Prepare HR reports and respond to ad‑hoc data and analytics requests from leaders and the P&C team.
  • Support benefits administration including open enrollment, employee inquiries, and coordination with payroll and vendors.
  • Coordinate with cross‑functional partners including Talent Acquisition, Payroll, and Talent & Performance teams.
  • Contribute to People & Culture initiatives such as engagement surveys, goal programs, career development initiatives, and global projects.
  • Identify opportunities to improve HR processes, workflows, and operational efficiency.
  • prove HR processes, workflows, and operational efficiency.

What you bring to the team:

  • Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
  • 3+ years of experience in HR, People Operations, or HR Operations.
  • Bilingual fluency in English and Spanish preferred to support global teams.
  • Prior experience supporting employees and managers the United States, Canada and Mexico.
  • Strong interpersonal and communication skills with the ability to build trust with employees and leaders.
  • Experience working with HRIS systems (Workday experience preferred).
  • Experience working with Payroll & Benefits systems (ADP Workforce Now experience preferred).
  • Experience working with HR data, Excel reporting, and analytics.
  • Ability to manage confidential information with discretion.
  • Strong organizational, analytical, and problem‑solving skills.
  • Experience supporting HR programs in a multinational or cross‑border environment preferred.

Why join us?   

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.  

 

 

We believe the future is better when supply chains work better. 

We are an equal-opportunity employer and committed to inclusion in the workplace.  

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.  

  

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com 
 
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.