People Experience & Relations Officer
Outsourced Pro Global
Full-time
Remote
Company Culture & Engagement
About the Role:
We are looking for a proactive and people-focused People Experience & Relations Officer to help create an exceptional workplace experience. You will be the go-to partner for our employees, supporting engagement, retention, and smooth HR processes across the employee lifecycle.
Key Responsibilities:
● Employee Relations: Be the first point of contact for employee questions, concerns, or
complaints, addressing them promptly and professionally.
● Conflict Resolution: Assist the HR Team Leader in mediating disputes and resolving
workplace conflicts in a fair and respectful way.
● Onboarding & Check-Ins:
○ Conduct weekly check-ins with new hires to help them integrate into our culture and perform at their best.
○ Run 1-month and 3-month check-ins to gauge satisfaction and identify any early challenges.
● Offboarding: Ensure all exiting employees, contractors, and staff are offboarded properly. This
includes exit interviews, timely coordination with payroll for final pay, and gathering feedback to
improve the employee experience.
● Investigations: Conduct workplace investigations into incidents or allegations of misconduct
with discretion and fairness.
● Performance Support: Assist with performance reviews and provide actionable feedback.
● Training & Development: Identify learning needs and coordinate relevant training programs
for employees, contractors, and interns.
● Compliance: Ensure HR practices align with employment laws, company policies, and
regulations.
● Leave & Attendance Management: Monitor leave and attendance, ensuring consistency and
compliance across teams.
Qualifications:
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related
field.
• At least 1-2 years of HR experience, preferably focused on employee relations, engagement,
or people experience.
• Excellent communication and interpersonal skills, comfortable talking to staff at all levels.
• Strong problem-solving, conflict resolution, and mediation skills, with the ability to handle
sensitive situations professionally.
• Knowledge of employment laws and regulations, including Fair Work Australia, and compliance
standards.
• Highly organised with the ability to manage multiple priorities while following through on HR processes.
Technical Requirements:
Windows 11 operating system or MacOS 13+
256GB Storage space - minimum
8-16GB RAM - minimum
Dual Core CPU - minimum
Camera: HD Webcam (720p)
Headset: Noise canceling (preferably)
Internet Speed: 50 Mbps - minimum
About Us
Outsourced Pro Global Limited is a trusted outsourcing partner supporting businesses in recruitment, finance, HR, payroll, and operations. As the offshore hub for leading Australian companies, we deliver high-quality, efficient solutions through a team driven by integrity, excellence, and innovation.
At OPG, you’ll be part of a collaborative, growth-focused community. We offer meaningful careers, global exposure, and a culture that values learning, professionalism, and long-term success. Your ideas matter, your growth is supported, and your impact is real.
Curious about life at OPG?
Follow us on Facebook, Instagram, TikTok and Linkedin for a peek into our culture, team moments, and what makes OPG a great place to work.
We are looking for a proactive and people-focused People Experience & Relations Officer to help create an exceptional workplace experience. You will be the go-to partner for our employees, supporting engagement, retention, and smooth HR processes across the employee lifecycle.
Key Responsibilities:
● Employee Relations: Be the first point of contact for employee questions, concerns, or
complaints, addressing them promptly and professionally.
● Conflict Resolution: Assist the HR Team Leader in mediating disputes and resolving
workplace conflicts in a fair and respectful way.
● Onboarding & Check-Ins:
○ Conduct weekly check-ins with new hires to help them integrate into our culture and perform at their best.
○ Run 1-month and 3-month check-ins to gauge satisfaction and identify any early challenges.
● Offboarding: Ensure all exiting employees, contractors, and staff are offboarded properly. This
includes exit interviews, timely coordination with payroll for final pay, and gathering feedback to
improve the employee experience.
● Investigations: Conduct workplace investigations into incidents or allegations of misconduct
with discretion and fairness.
● Performance Support: Assist with performance reviews and provide actionable feedback.
● Training & Development: Identify learning needs and coordinate relevant training programs
for employees, contractors, and interns.
● Compliance: Ensure HR practices align with employment laws, company policies, and
regulations.
● Leave & Attendance Management: Monitor leave and attendance, ensuring consistency and
compliance across teams.
Qualifications:
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related
field.
• At least 1-2 years of HR experience, preferably focused on employee relations, engagement,
or people experience.
• Excellent communication and interpersonal skills, comfortable talking to staff at all levels.
• Strong problem-solving, conflict resolution, and mediation skills, with the ability to handle
sensitive situations professionally.
• Knowledge of employment laws and regulations, including Fair Work Australia, and compliance
standards.
• Highly organised with the ability to manage multiple priorities while following through on HR processes.
Technical Requirements:
Windows 11 operating system or MacOS 13+
256GB Storage space - minimum
8-16GB RAM - minimum
Dual Core CPU - minimum
Camera: HD Webcam (720p)
Headset: Noise canceling (preferably)
Internet Speed: 50 Mbps - minimum
About Us
Outsourced Pro Global Limited is a trusted outsourcing partner supporting businesses in recruitment, finance, HR, payroll, and operations. As the offshore hub for leading Australian companies, we deliver high-quality, efficient solutions through a team driven by integrity, excellence, and innovation.
At OPG, you’ll be part of a collaborative, growth-focused community. We offer meaningful careers, global exposure, and a culture that values learning, professionalism, and long-term success. Your ideas matter, your growth is supported, and your impact is real.
Curious about life at OPG?
Follow us on Facebook, Instagram, TikTok and Linkedin for a peek into our culture, team moments, and what makes OPG a great place to work.