People & Culture Service Desk

About the Role

We are seeking a detail‑oriented and customer‑focused Help Desk professional to join our People & Culture team on a part‑time basis (25 hours across five days per week). This role plays a key part in supporting the employee experience by delivering timely, accurate, and high‑quality HR support. Acting as the first point of contact for Tier 1 HR queries and general enquiries, you will provide guidance on day‑to‑day people matters while ensuring consistency, compliance, and accuracy across HR processes. Working closely with the broader People & Culture team, you will also support a range of administrative activities that are essential to the smooth running of the function.

This opportunity would suit someone seeking a flexible, part‑time role (typically 9:00am – 2:30pm, with some flexibility), who enjoys working in a collaborative, service‑driven environment. Key accountabilities include, but are not limited to:

Onboarding & Employee Lifecycle:

• Supporting the onboarding of new starters, ensuring HCM data is accurately recorded in the HR system and employee documentation is correctly saved to personnel files
• Preparing and sending welcome communications to new employees

Background Checks & Audits:

• Ordering and reviewing pre‑employment background checks
• Completing weekly and quarterly audits
• Escalating any critical alerts or exceptions to the Manager, People Connect

Employee Changes & Documentation:

• Processing employee changes in the HR system (e.g. promotions, secondments, and changes to working arrangements)
• Drafting HR correspondence and templates, including (but not limited to): 
• Jury Service letters
• Statements of Service
• Variations to Employment Agreements
• Exit letters
• Study Assistance letters

Stakeholder Support:

• Responding to HR policy and process enquiries across multiple jurisdictions
• Providing a high standard of customer service and timely responses to internal stakeholders
• Assisting with problem solving and query resolution

Casuals, Non‑Workers & Compliance:

• Maintaining casual and non‑worker records, including extensions and terminations
• Completing casual conversion audits
• Ensuring compliance with legislative and Fair Work obligations, including NES requirements
• Staying informed of legislative changes impacting HR operations

Records & Data Maintenance:

• Maintaining accurate employee data within the HR system and personnel files
• Ensuring proper document archiving and adherence to naming conventions

About You

You’re proactive, organised  and enjoy working in a fast‑paced, people‑focused environment. You take pride in delivering accurate work and providing a high level of service to others. You bring:

• Strong attention to detail with excellent organisation and time‑management skills
• The ability to prioritise and adapt in a fast‑moving environment
• A proactive approach, using initiative and confident problem‑solving to resolve day‑to‑day issues
• Clear and effective written and verbal communication skills
• Confidence using the Microsoft Office suite, including Excel, Word, and Outlook
• A collaborative mindset, enjoying working closely with colleagues and contributing to a positive team culture
• Experience in a HR, administration, or service desk environment will be highly regarded; however, above all, you bring a strong     service orientation and a willingness to learn. 
• Flexibility to work part‑time across 25 hours per week over five days, with availability for a hybrid arrangement of three office days and two remote days. 

How to Apply 

If you’re interested in this opportunity, please submit your resume and a cover letter outlining why this role appeals to you and how your experience aligns. Applications will be reviewed as they are received.

Next Steps

Shortlisted candidates will be asked to participate in a one‑way video interview as part of the selection process.

Recruitment Agencies

QIC is sourcing directly for this role and is not engaging recruitment agencies. We do not accept unsolicited resumes, and QIC is not responsible for any fees associated with unsolicited submissions.