URGENT — Operations Customer Expert (English Market | Banking Experience in Ireland Required)

Full relocation to Portugal covered

We are urgently recruiting Operations Customer Experts to support a major digital banking operation for the English market. This role is ideal for professionals with experience in financial services who want to develop their career internationally while benefiting from a complete relocation package to Portugal.

Role Overview

As an Operations Customer Expert, you will be the first point of contact for customers via phone, email and chat, ensuring fast, accurate and empathetic support. Responsibilities include:

• Resolving customer enquiries with a focus on first‑contact resolution
• Managing complex cases end‑to‑end
• Supporting fraud investigations, disputes and chargebacks
• Handling complaints with fairness and attention to detail
• Identifying and supporting vulnerable customers
• Contributing to team development through coaching and feedback
• Adapting to evolving business needs and working across multiple systems

Eligibility Requirements

To be considered for this role, candidates must have:

• C1/C2 level English, and
• A minimum of 12 months of experience in banking, financial services or insurance in Ireland

Key Skills

• Excellent communication, empathy and clarity
• Confident decision‑making in complex scenarios
• Ability to support peers and share knowledge
• Adaptability and resilience in a fast‑paced environment
• Emotional intelligence and collaborative mindset
• Comfortable with tools such as Slack and GSuite

Relocation Package — Fully Covered

A complete relocation programme is provided, including:

• Accommodation in a company apartment (utilities + cleaning included)
• Relocation costs and logistics fully covered
• Annual travel allowance to home country
• Local language classes
• Legal and administrative support (visa, ID, housing, etc.)

RELOCATION COVERED — 100%

Salary Conditions

The monthly gross package ranges approximately between €1,256 and €1,448, depending on whether accommodation is included.

Additional components include:

• Monthly instalments of holiday and Christmas bonuses
• Meal allowance (€7/day)
• Productivity bonus up to €300/month
• Private health and dental insurance after contract signature
• Benefit‑in‑kind accommodation declared for tax purposes but tax‑free until 31 December 2026

Working Conditions

• 40h/week, rotating shifts (24/7)
• 8h/day + 1h lunch break
• 22 days of annual leave + compensation days for public holidays worked
• Modern workplace in Lisbon with cafeteria, training rooms and collaborative spaces

Apply now

This is an urgent recruitment process with limited onboarding slots. If you meet the criteria and want to relocate with full support, please send your CV as soon as possible.

alessandra.nepomuceno@cbtalents.com