Onboarding & Engagement Specialist

About Us:

SkyPoint Federal Credit Union is a community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, supported by technology, and offers great value, affordable fees, and rates through our member-owned structure.

The only designated Community Development Financial Institution (CDFI) credit union in Montgomery County, SkyPoint helps our members and the community gain access to the financial services needed to prosper. Through our inclusive, expert, and compassionate team, we focus on removing banking complexities, and building empowering relationships with our members to help them achieve their financial goals with simple and accessible banking solutions.

Role Overview:

The Onboarding & Engagement Specialist is responsible for creating a seamless, positive, and consistent new‑hire experience while strengthening organizational culture and employee engagement. This role ensures all new employees are effectively integrated into the organization through structured onboarding, training coordination, and ongoing check‑ins. In addition, the Specialist leads wellness and engagement initiatives, supports culture‑building efforts, and plans key employee events that foster connection and belonging across the credit union.

Key Responsibilities:

Onboarding & Training

• Lead comprehensive onboarding for all new hires, including orientation, culture, IT setup, and member service training.
• Serve as the steward of the “SkyPoint Way,” ensuring consistent experience across departments.
• Act as the liaison with department leaders to manage training checklists/expectations, deadlines, and completion tracking.
• Provide regular updates on training progress and employee status.
• Conduct new‑hire check‑ins and facilitate stay interviews to support early engagement and retention.
• Oversee training compliance, including new‑hire BAI requirements and organization‑wide annual compliance.
• Deliver training for frontline staff as appropriate.

Engagement & Culture

• Support organizational engagement initiatives and serve as a Montgomery County wellness champion for the credit union.
• Lead the wellness committee and implement wellbeing initiatives.
• Plan and schedule wellbeing events, quarterly after‑hours gatherings.
• Partnering with HR Director to plan and execute major annual events such as the county picnic and holiday party.

Qualifications:

• Strong communication and interpersonal skills with the ability to engage employees at all levels.
• Proven ability to manage multiple projects, timelines, and priorities in a fast‑paced environment.
• Experience facilitating training sessions, orientations, or group discussions.
• Demonstrated ability to build positive relationships and collaborate across departments.
• Strong organizational skills with high attention to detail and follow‑through.
• Ability to exercise discretion and maintain confidentiality.
• Passion for employee engagement, culture‑building, and delivering an exceptional employee experience.

Physical Requirements:

• Ability to lift up to 25 pounds occasionally.
• Standing, walking, bending, and stooping as needed.
• Prolonged periods of sitting and computer work.

Additional Information & Benefits:

Hours:

SkyPoint FCU is open M-F 9am-5pm

Working Hours: Monday-Friday 8:45am-5:15pm

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Benefits:

Holidays:                         

Eleven (11) paid per year 

Leave:                               

You will earn Paid Time Off and Personal, Sick and disability leave. Annual leave is accrued at 4.6 hours per pay period (15 days per year). Two personal days are earned per year. Sick leave is accrued at 4.62 hours per pay period with a maximum accrual per year of 120 hours.  

Insurances:                     

Employees are offered medical, prescription, dental, vision and disability insurance. The credit union pays a portion of the monthly premium, and the employee pays a portion. Available providers and costs will be discussed during orientation. All insurance except disability is effective the first of the month following date of hire. 

Life Insurance:              

All full-time employees are required to have Group Term Life (GTL) insurance equal to 1x’s their basic annual earnings, up to $200,000. Active employees over age 65, their coverage is reduced to 65% of the pre-65 face value. This policy is County paid 80%, and employee paid 20%. Additional coverage can be purchased. Information will be available during orientation.  

401(a)/Deferred Compensation:

You will be eligible to participate in the SkyPoint FCU Retirement 401A plan after 6 months of employment. Information about retirement options will be presented during orientation.