Office Experience & Executive Support Manager

Based in the Raleigh, NC Corporate office - Hybrid 

Step into the future with us at Merz Therapeutics, where our family roots meet a bold new vision. Together, we’re embarking on a transformative journey, blending time-honored traditions with exciting new products. 

As a private, family-owned company, we have the liberty and support to make decisions for ourselves, our customers and the patients we serve. We pride ourselves on building an inclusive culture where there is room to celebrate individual growth with the ability to contribute to a common good as a collaborative team. Our mission is grounded in a long-term view of making a difference for the common good, while growing together as a family. 

If you‘re looking to immerse yourself in a passionate team rooted in community, connection and camaraderie, then we’re looking for YOU! #IAmMerz 

Are you ready to galvanize a team around a culture of care, putting patients first to spark change? 

We are seeking a highly organized and proactive Office Experience & Executive Support Manager to oversee all aspects of office operations and provide high-level administrative support to executive leadership within the North American region. This role will manage two part-time receptionists, lead office-related initiatives, and partner closely with the Executive Assistant to the President to ensure seamless coordination across leadership priorities and office functions.

Key Responsibilities:

Office Management

• Own and manage all office-related operations, including facilities, supplies, vendor relationships, and space planning.
• Lead execution of office events, including employee engagement activities, leadership visits, and company-wide meetings.
• Ensure a professional, welcoming, and efficient front office experience in partnership with reception staff.
• Serve as backup coverage for reception during absences or peak periods.
• Partner with Human Resources to develop and maintain office policies and procedures.
• Manage the office operations budget, including tracking expenses, forecasting needs, and ensuring cost-effective solutions across vendors and services.
• Submit and manage purchase orders for office-related needs, ensuring timely processing and alignment with budgetary guidelines.
• Oversee contract management for office vendors and executive services, including renewals, compliance, and documentation.

Team Leadership

• Directly manage two part-time receptionists, providing coaching, development, and performance feedback.
• Oversee day-to-day operations of the front office team, ensuring coverage, professionalism, and alignment with business needs.
• Approve timecards and manage PTO schedules to maintain consistent front desk coverage and operational continuity.
• Foster a collaborative, service-oriented culture that reflects the values and standards of the organization.

Executive Support

• Provide administrative support to executive leadership, including calendar management, travel coordination, expense reporting, and meeting logistics.
• Partner closely with the Executive Assistant to the President to align on priorities, coordinate leadership schedules, and support strategic initiatives.
• Support NALT members with purchase orders and contracts as needed.
• Support coordination of NALT meetings as well as off site team meetings for NALT members and their direct reports.

Event Planning & Execution

• Plan and execute office-wide events, including holiday celebrations, town halls, and employee appreciation activities.
• Coordinate logistics, vendors, communications, and budgets for all office-related events.

Qualifications:

• 7+ years of experience in office management, executive support, or related administrative roles.
• Proven ability to manage teams and lead office operations with professionalism and discretion.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant tools.
• Ability to work with highly confidential information.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Merz Therapeutics we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.