Manager, Workforce Planning - Pharmacy Operations

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA; Onsite

Job Classification: Exempt

Job Status: Full-time

Reports to: Head of FP&A

Purpose

Reporting to the Head of FP&A, the Manager, Operations – Finance will play a critical role in scaling PANTHERx’s operations as we continue to serve more patients across more programs in the rare and orphan space.  As a key cross-functional partner, this individual will be responsible for improving operational processes, building and maintaining robust reporting frameworks, optimizing resource allocation (including headcount), and leveraging data to identify actionable opportunities for continuous improvement, all while ensuring we continue to deliver industry leading service levels and patient NPS. 

The ideal candidate is a hands-on problem solver and collaborative team player with strong quantitative and qualitative skills, a strong sense of ownership and urgency, and an unwavering work ethic, who can create strong relationships across the organization and manage up and down effectively. A proven track record of utilizing analytical skills to drive continuous operational improvement and excellence is a must, and an understanding of the healthcare ecosystem is essential.  

Responsibilities 

Headcount Planning and Management

• Collaborates with Pharmacy Operations and Revenue Cycle Management (RCM) leaders, HR, and Finance to develop and implement staffing models and headcount forecasts to ensure PANTHERx is optimally staffed to serve patients for new and existing programs. 
• Builds, maintains, tracks, and leverages productivity metrics to proactively, dynamically and flexibly manage and balance staffing and capacity between programs on a recurring basis for both mature and recent launches. 
• Monitors actual performance against forecasted volumes and headcount, identifying variances and making recommendations for adjustments as needed to support service levels and efficiency goals. 

Process Improvement and Service Enhancement

• Partners with operations and technology to identify and execute on opportunities to better leverage technology to improve patient experience as well as operational efficiency and data collection and management.  
• Works with cross-functional teams including pharmacists, technicians, and IT professionals to evaluate existing processes and identify opportunities for optimization and automation. 
• Actively participates in process improvement initiatives, contributing insights and recommendations to drive continuous enhancement of operational performance and patient care delivery. 
• Leverages KPIs and data to proactively monitor efficacy of process and technology changes to assess their impact on operational performance, making adjustments as necessary to achieve desired outcomes. 
• Conducts root cause analyses to address operational challenges, streamline workflows, and implement innovative solutions to enhance efficiency and quality of service. 

Reporting and Insights 

• Works with data and analytics team to develop and maintain comprehensive performance metrics dashboards to monitor key operational indicators, identify trends, and assess performance against established benchmarks. 
• Collects, analyzes, and interprets data related to pharmacy operations, including but not limited to medication dispensing, order fulfillment, service levels and patient outcomes. 
• Translates complex data into clear insights and strategic recommendations for leadership.
• Generates regular reports and presentations to communicate findings, insights, and recommendations to stakeholders at various levels of the organization.

Required Qualifications

• Bachelor's degree in Pharmacy, Healthcare Administration, Business, Analytics, Finance, or related field.
• Minimum of five (5) years of progressive experience in one of the above fields with a proven track record of using data to drive pharmacy operations results.  
• Advanced Excel, Microsoft Office and data visualization skills (e.g., Power BI, Tableau). 
• Excellent communication skills, with the ability to convey large amounts of complex technical information clearly and effectively to diverse stakeholders and align individual projects with broader organizational objectives.
• Collaborative team player with demonstrated ability to accomplish tasks across functional groups of stakeholders and adapt to a fast-paced, dynamic environment. 
• Detail-oriented with strong problem-solving, diagnostic, and analytical skills; adept at turning insights into practical, results-driven recommendations, even under pressure.
• Possesses a positive attitude, strong work ethic and ability to build trust and confidence with a wide range of stakeholders.
• Strong leadership and interpersonal skills with ability to influence others and drive results.  
• Exceptional organizational skills with demonstrated commitment to excellence, strong accountability and ability to meet deadlines and deliverables while ensuring consistently high-quality work product.  

Preferred Qualifications

• Graduate degree highly preferred (MBA).
• Experience in specialty pharmacy.
• Strong understanding of pharmacy regulations, compliance requirements, and quality assurance principles, with knowledge of rare disease management considered a plus. 
• Proficiency in SQL. 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. This role requires the ability to view a computer screen for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function of the job. 

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.