Designation:IT Project Manager (US/International Project Experience)
Shift: PST, Night Shift
Location: Hyderabad (Candidate must be from Hydrabad/South)
Work Mode: Work From Office
Who We Are:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
Who You Are:
This position will be WFO but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations.
Requirements:
Proven 10+ years of working experience as an IT Project Manager.
Solid technical background, in IT Services, Networking, Security
Must be certified PMP
Candidates with extensive experience in Windows administration & VMWare
Excellent client-facing and internal communication skills
Solid organizational skills including attention to detail and multitasking skills
Experience working with IT companies.
Must have direct experience with rolling out physical locations, technical aptitude, etc
Excellent written & spoken communication skills (Mandatory)
Roles and Responsibilities:
Management
Managed the Service Delivery Operations and responsible for the overall Service Delivery of technical services.
Reviews service delivery process and procedures, recommending client service and IT process development and improvements
Support enhancements, research, and recommendation of new technologies and procedures.
Maintain high-performing service support functions including an IT Service Desk, Desktop Support, Data Center Support, Infrastructure Applications Support, Network & Security Support.
Review, approve and decline timesheet submissions by team members on a daily, weekly, and monthly basis
Culture
Create an inspiring team environment with an open communication culture
Ensures continuous improvements across the supporting teams to meet existing customer contracts/statements of work (SOW), Service Level Agreements (SLAs), and Operating Level Agreements (OLAs), and compliance requirements.
Drive operational excellence, collaboration, and process compliance.
Have very high attention to client satisfaction, details, and quality focus, and respond promptly to opportunities for improvement.
Accountability
Be accountable for the quality of Service and performance
Perform daily, weekly and monthly ticket audits on the technical team, ensuring tickets are routed correctly and populated following a standardized work detail format
Document how your time is spent managing resources and projects on a Daily, Weekly, and Monthly basis, to ensure accurate metrics for Project Management.
Delivery
Manage team schedule, balancing employee absences/vacations and DSS SLAs/KPIs
Develop and improve IT Support to deliver a high level of service to clients
Manage support teams in different regions that are accountable for the delivery of support services to our clients
Provide a high level of responsiveness to business needs, address and report quickly requests made by the clients, and acts accordingly in case of a major incident or service unavailability
Interface with global operations teams, and other regional SDMs, in all regions and represent IT in cross-functional initiatives.