Internal Sales & Customer Experience Team Member

About Timberline

Timberline is a fast-growing Australian manufacturer of high-quality bathroom furniture, including vanities and shaving cabinets. We specialise in custom cabinetry with quick lead times, offering an incredible level of choice — over 9.5 billion product combinations.

Proudly based in regional NSW, we combine innovative manufacturing with old-fashioned customer care. If our Company Mission & values resonate with you, you’ll feel right at home here.

Mission:

Be a role model in our field of expertise, provide for the local community, elevate our employees and create lasting relationships in a hardworking, family spirit of the highest ethics.

Values:

•             We're a Team of Spirited hard workers

•             We Innovate to grow

•             We Make a difference

•             We Believe in what we do

•             We make things Easy for our customers

•             We show Respect to one another

Make a real difference for customers and enjoy coming to work.

Are you someone who genuinely enjoys helping people, solving problems, and being part of a supportive team? If you love delivering great customer experiences and take pride in doing things properly, this could be the role for you.

About the Role

As Timberline continues to grow, we’re expanding our Internal Sales & Customer Care team. In this role, you’ll be the friendly voice behind the Timberline brand — supporting customers, answering enquiries, and ensuring every interaction is professional, helpful, and positive.

You’ll work closely with both customers and internal teams to make sure orders run smoothly from quote to delivery.

What You’ll Be Doing

• Deliver a first-class customer experience across phone, email, and online enquiries
• Process quote requests and sales orders accurately and efficiently
• Provide reliable after-sales support, including freight follow-ups
• Respond to incoming calls promptly
• Be a valued part of a collaborative, high-performing internal sales team

About You

• Great communication skills and enjoy dealing with people
• Strong attention to detail and pride in accurate work
• A positive, solutions-focused mindset
• The ability to stay organised in a fast-paced environment
• A genuine team-first attitude

Experience & Skills

• Previous experience in customer service or sales
• Comfortable using ERP systems and Microsoft Excel
• A willingness to learn and grow with the business

Why Join Timberline?

• Supportive, down-to-earth culture — we look after our people
• Career growth opportunities in a growing Australian business
• A friendly team that works hard and enjoys what they do
• Competitive conditions and benefits

If you’re looking for a role where your work genuinely matters and your contribution is valued, we’d love to hear from you.

Please note: only shortlisted applicants will be contacted.