JOB DESCRIPTION – HUMAN RESOURCES (HR) MANAGER
Company Overview
A leading national fuel and retail organisation with operations across South Africa. With over 4,200 employees, the company operates in a dynamic, customer-centric environment, offering an exciting and challenging space for a strategic HR leader to drive transformation, operational excellence, and people growth.
Purpose of the Role
- To lead the national HR strategy and operations, ensuring that the company attracts, develops, and retains top talent.
- This role will drive workforce planning, employee relations, transformation, and performance culture, while ensuring compliance with all labour legislation.
- The HR Manager will work hand in hand with the Training & Development department to build strong learning, leadership, and talent pipelines.
Key Responsibilities
- Custodian of all HR Policies and Procedures for the company, including regular updates in line with the latest Labour Laws, as well as the development of new policies to support organisational needs.
Strategic HR Leadership
- Design and implement a national HR strategy that aligns with the company’s growth and transformation objectives.
- Act as a strategic advisor to the Managing Director and Exco on people and culture issues.
- Lead organisational design and change management to support business expansion and efficiency.
Talent Management & Workforce Planning
- Design and implement wellness strategies and programmes that promote employee wellbeing and a healthy workplace culture.
- Oversee end-to-end recruitment and selection for all national operations.
- Partner with the Training & Development department to design and implement leadership development, learnerships, and succession plans.
- Drive high-impact strategies for talent retention and employee engagement
Employee & Industrial Relations
- Ensure full compliance with labour legislation (LRA, BCEA, EE, Skills Development Act).
- Manage union relationships, collective bargaining, and dispute resolution.
- Create and maintain a workplace culture of fairness, transparency, and performance.
Performance & Reward
- Oversee the performance management system to drive business results.
- Develop remuneration, incentives, and benefits strategies that attract and retain high performing talent.
- Ensure payroll compliance and seamless integration with HR operations.
HR Operations & Compliance
- Lead HR administration and implement efficient HR Information Systems (HRIS) and reporting structures.
- Ensure adherence to B-BBEE and Employment Equity plans and other statutory requirements.
- Draft and enforce HR policies, ensuring that they support both legal compliance and organisational goals.
Culture, Transformation & Diversity
- Champion B-BBEE and Employment Equity initiatives to meet and exceed transformation targets.
- Build an organisational culture that reflects the company’s values of service excellence, empowerment, and innovation.
- Drive internal communications to build employee trust and engagement.
Qualifications & Experience
- Degree in Human Resources, Industrial Psychology, or a related field (Postgraduate qualification advantageous).
- 10–15 years’ HR experience, including at least 5 years in a senior HR leadership role in the fuel and retail sector (including QSR) (non-negotiable).
- Proven ability to manage large, multi-site operations with a workforce of 4,000+ employees.
- Strong expertise in labour relations, B-BBEE, and Employment Equity.
- Track record in strategic workforce planning, organisational change, and leadership development.
- Advantageous experience in petroleum or convenience retail environments
Key Competencies & Skills
- Strategic Leadership & Business Acumen – Strong ability to align HR with business growth goals.
- Change Management & Transformation – Skilled in leading complex organisational change.
- Employee Relations & Negotiation – Excellent union engagement and conflict resolution
abilities.
- People Development – Passionate about learning and talent development, working closely with Training & Development.
- Influencing & Communication Skills – Strong presence at board/executive level, with excellent written and verbal communication.
- Data-Driven HR – Competence in HRIS, analytics, and reporting.
- Ideal Candidate Profile - Demographic: Black female (aligned with Employment Equity and transformation objectives)
Personal Attributes
- Well-presented, confident, and professional, with exceptional interpersonal and presentation skills.
- Dynamic and energetic, able to thrive in a fast-paced fuel and retail (including QSR)
- environment.
- Strategic and decisive, with a natural ability to influence and inspire teams.
- Ethical and people-focused, with a deep commitment to empowerment and inclusivity.
Remuneration
Competitive market related salary plus a cell phone allowance, subject to statutory deductions (PAYE, UIF, etc.). You will be paid monthly in arrears on or before the last working day of each month.
Benefits
You will be required to join the company's provident fund after 3 (three) months of employment.
The company will contribute 8% of your basic salary and you will contribute 7.5% of your basic salary, subject to the rules of the fund. Other employee benefits may be introduced from time to time at the company’s discretion