Human Resources Manager - Employee Experience

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This is a Stanford Health Care Tri-Valley job.

The Human Resources Manager is a vital role that supports our organization's commitment to fostering an engaging, inclusive, and productive work environment. This individual will champion HR initiatives that attract, develop, and retain talent, aligning with our mission to cultivate a team that upholds our organizational values, drives performance, and contributes positively to our overall business objectives. The HR Manager will take the lead in creating strategies for effective staffing, employee relations, performance management, training development, benefits administration, and legal compliance. This position is pivotal in promoting a company culture that celebrates diversity, encourages professional growth, and inspires a shared dedication to excellent service delivery.

Job Summary

As our Human Resources Manager of Employee Experience, you will play an instrumental role in developing and expanding programs in alignment with our organizational mission and values.  This role is pivotal in supporting the design and implementation of strategies to enhance the overall employee experience within the organization, aiming to improve engagement, retention, and overall employee satisfaction with an increased focus on creating a culture rooted in belonging.  This position requires experienced candidates with a background in employee engagement, rewards and recognition programs, and diversity, equity, and inclusion.  This function works closely with the Vice President of Human Resources and other key stakeholders in supporting of our goal to be an employer of choice in healthcare.

Functions

The essential functions listed below are general examples and not a description of comprehensive duties.  Specific duties and responsibilities may vary depending on department or program needs without changing nature or scope of this position or level of responsibility.  May be asked to perform other duties as assigned. 

Key Responsibilities:

• Strategy Development & Execution: Design, implement and manage a comprehensive employee experience strategy focused on improving employee engagement, retention, and sense of belonging.  Stay current on industry trends and best practices in healthcare that support employee overall satisfaction.
• Employee Engagement: Design and manage programs to boost employee engagement and retention.  Gather and analyze employee feedback through employee surveys and other forums.  Develop and execute a survey strategy with thoughtful survey design, cascaded results, action planning, and leader accountability.
• Diversity, Equity, and Inclusion: Create programs that support the needs of a diverse workforce.  Develop and implement policies, programs, and initiatives to support diversity, address systemic barriers, and promote an inclusive environment.
• Rewards and Recognition: Design, implement, and manage recognition programs that acknowledge employee achievement and contributions.  Lead event management activities that create positive employee experiences and foster a sense of belonging and appreciation.
• Integration with Organizational Values: Make certain that all aspects of responsible programs support the mission and values of our organization, creating a cohesive and supportive work environment.
• Regulatory Compliance: Partner with HR Leadership to ensure compliance with healthcare industry regulations, legal requirements, and all relevant laws.
• Communication and Education: Develop leader and frontline employee communication strategies to support the success of programs and new initiatives. Provide education and guidance to managers and employees across the organization as needed to support the developmental needs of the workforce.
• Budget Management: Responsible for the fiscal management of all employees experience programs, working within the allocated budget.
• Vendor Relationship Management: Manage relationships with vendors, consultants, and service providers to create positive partnerships.
• Program Integration: Work collaboratively with Human Resources team, leadership, and other departments to ensure alignment with overall business objectives.
• Analytics and Reporting:  Use data analytics to inform decisions for strategy development and effectively communicate and support program effectiveness through the development and delivery of meaningful reporting.
• Leadership:  In alignment with HR leadership, organizational values, and department guiding principles, effectively lead, evaluate, coach, and develop team to achieve goals.  By way of personal actions and accountability, create and support an inclusive work environment and foster a sense of belonging among all team members in the department and the organization. 

Job Qualifications

Education   

• Bachelor’s degree from an accredited college or university in Human Resources Management, Business Administration or other work-related discipline required
• Master’s degree in a similar field of study from an accredited college or university is preferred

Experience

• 5-8 years of progressively responsible Human Resources experience directly related to Employee Engagement, Employee Relations, or Diversity, Equity, and Inclusion.
• Three (3) or more years of leadership experience and managing operational teams.
• Prior experience in healthcare highly preferred.

License/Certification

• SPHR or SHRM-SCP preferred
• Certified Employee Engagement Professional (CEEP) or Certified D&I in Human Resources highly preferred

Knowledge, Skills, and Abilities

• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility

and HR

• Experience with Employee Engagement, Recognition Platforms and Enterprise Resource Planning Software
• Demonstrated ability to drive process changes through data analysis and informed decision making
• Demonstrated ability to effectively foster positive working relationships, build consensus, and collaborate

• Demonstrated ability to maintain confidentiality of sensitive information
• Demonstrated ability to work effectively with individuals at all levels of the organization
• Demonstrated ability to problem solve and analyze issues and data
• Demonstrated ability to effectively communicate complex topics
• Demonstrated ability s to plan, organize, prioritize, work independently and meet deadlines
• Demonstrated communication skills (verbal, written, listening, interpersonal and presentations)
• Demonstrated ability to apply judgment and make sound decisions to resolve complex issues
• Demonstrated ability to work effectively both as a team player and leader
• Demonstrated ability to investigate and manage conflict of employee issues
• Ability to develop business metrics, analyze data, make recommendations and present findings
• Ability to adapt to change and lead in time of ambiguity

Physical Demand and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
 

Equal Opportunity Employer

Equal Opportunity Employer Stanford Health Care – Tri-Valley (SHCTV) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.