Human Resources Director

Job Summary:

Under limited to broad supervision, manages human resources functions, including compensation, benefits, recruitment, transactions, operations, and employee relations for Gateway Community Service Board. This organization has a workforce limited in job diversity and/or geographic location. Develops policies and/or procedures for Gateway.  Supervises professional staff. May supervise training and/or administrative functions. 

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plans and organizes the unit's work to meet the agency’s objectives. Directs and reviews work assignments. 
• Manages human resources and employee relations functions for the agency. 
• Creates and maintains a high-performance environment characterized by positive leadership and a strong team orientation. 
• Develops and administers budgets. 
• Oversees staff in appropriately processing personnel transactions. Assists staff with problems encountered and observes for accuracy and completeness of appropriate procedures and documentation/forms. 
• Oversees the effective administration and communication of all employee benefit programs for the organization, including health insurance and other flexible benefits programs, workers' compensation, unemployment compensation, Employee Assistance Programs, and other agency/institution-specific programs. 
• Provides information and advice to employees, supervisors, and managers regarding employee relations issues, the grievance process, and personnel policies, practices, and regulations. Provides technical assistance regarding progressive discipline. Oversees the institution/facility EEO program. 
• Manages the position management and recruitment process. (Performed by all incumbents) 
• Serves as a liaison and oversees information provision to employees, central office staff, and outside agencies. Resolves difficult and sensitive personnel matters. (Performed by all incumbents) 
• Develops and/or directs the development of institutional personnel policies and procedures. Ensures compliance with all personnel policies, procedures, and laws, including State and Federal laws such as Equal Opportunity (EEO), Americans with Disabilities Act (ADA), and the Fair Labor Standards Act (FLSA). Takes corrective action when necessary. 
• Oversees and/or coordinates the agency training program. Directs personnel engaged in the design, development, implementation, and evaluation of training strategies for the agency. 
• Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related seminars and conferences. Applies pertinent new knowledge to the performance of other responsibilities. 

Required Knowledge & Skills

• Knowledge of agency rules, regulations, policies and procedures.
• Knowledge of state personnel rules and regulations, policies and procedures.
• Knowledge of state government organization functions and services.
• Knowledge of state and federal regulations regarding employment.
• Knowledge of employee benefits program
• Knowledge of retention rules and regulations.
• Knowledge of general office procedures.
• Knowledge of and ability to practice customer service skills.
• Knowledge of prescreening process.
• Knowledge of confidentiality laws.
• Knowledge of current agency human resource programs.
• Knowledge of performance management process.
• Ability to organize work based on importance.
• Ability to use MS Office software as well as human resource specific computer software.
• Ability to communicate effectively, both orally and in writing.
• Ability to determine the customer’s issues and handle accordingly.
• Ability to maintain a filing system.
• Ability to make presentations.
• Ability to follow established rules, regulations, standards and guidelines with accuracy.

Competencies:

1. Human Resource Capacity
2. Problem Solving/Analysis
3. Communication Proficiency
4. Ethical Conduct
5. Time Management
6. Customer/Client Focus
7. Personal Effectiveness/Credibility
8. Leadership/Supervision

Required Education & Experience:

Completion of an undergraduate degree in Human Resources, business administration, education, the social or psychological sciences or a related field at a four year college or university and five years of professional-level personnel experience in a lead worker or supervisory capacity, or as a Human Resource Manager or higher responsible for managing the entire HR program. Preferred Qualifications: SHRM-CP/SHRM-SCP or PHR/SPHR certification.

Supervisory Responsibilities:

• Clearly establishes and communicates goals and accountabilities; 
• Monitors and evaluates performance; 
• Provides effective feedback and coaching; 
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.  
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism. 
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Some minor travel may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.  This is a largely d\sedentary role; however, some filing is required. This would require the ability to lift files, open cabinets and bend or stand on a stool as necessary.