Global Head of Employee Engagement & Internal Communications – Practices and Connectivity

Grow Your Career with NTT DATA, Inc.

Do you have a passion for and deep experience in engagement and internal communications? If you're energized by bringing people together through purposeful communication, this role could be your next move.

We’re looking for an experienced Engagement & Internal Communications professional with a dedicated focus, supporting NTT DATA’s Global Practices and Connectivity businesses. Collaborating closely with Practice and Connectivity leaders, you’ll lead the EIC team and EIC strategy across these areas. This is a unique opportunity to shape the internal voice of the business strategy and build meaningful connections across the workforce.

This role reports to the NTT DATA, Inc. SVP of EIC, and works closely with the Practice & Connectivity Leaders, as well as the People and Culture Strategic Business Partners - aligning local implementation with global priorities. It ensures that impactful, inclusive and culturally relevant communication activities are delivered that enhance employee experience and organizational performance.

What you’ll do

Lead and deliver EIC Strategy

• Develop and execute the Practice/Business EIC plan aligned with global objectives and best practices and tailored to local needs.
• Lead EIC Practice/Business team across this area.
• Advise and support leaders on strategic communication and engagement.
• Oversee and optimize communication channels, supporting the transition to the global approach and global platforms and best practices and ensuring local language accessibility.
• Manage resources, agencies, creative briefs and budgets as required.

Leadership engagement

• Shape and deliver leadership communications that drive clarity, trust and alignment.
• Coach and support leaders in effective communication practices.

Global program localization

• Partner with global EIC central Center of Excellence to implement global initiatives, campaigns and content with appropriate Business/Practice tailoring.
• Ensure consistency with global brand and culture narrative while addressing local and operational nuances.

Listening and insights

• Support interpretation and communication of employee feedback (e.g., Engagement Surveys).
• Align insights with engagement strategies and action planning.
• Use metrics and insights to enhance communication and engagement efforts.

External communications alignment

• Collaborate with Marketing, External Communiations, and local leaders to ensure alignment between internal and external messaging.

Crisis and issues management

• Provide strategic communication support during crises or sensitive issues, ensuring timely and transparent messaging, working closely with Global Head IC on crisis communications where required.

Transformation and change enablement

• Contribute to Business/Practice and People & Culture transformation efforts, including audits and implementation of new models and strategies.
• Champion innovation and continuous improvement in communication practices.

What you’ll bring

Skills & Attributes

• Strategic, creative thinker with a knack for simplifying the complex.
• Excellent writer and communicator who can craft messages that inform, inspire, and mobilize.
• Empathy and audience awareness - you tailor your messages to resonate with diverse audiences.
• Strong planning and prioritization skills; comfortable managing multiple workstreams and multiple stakeholders in a fast-paced setting.
• Collaborative spirit and high accountability - you lead by example and bring energy to team dynamics.
• A champion of innovation and continuous learning, with a strong eye for detail and quality.
• Experienced in using / leading communication tools and platforms such as Poppulo, SharePoint, Teams, and PowerPoint in a global enterprise environment.

Qualifications and experience

• Proven leadership in EIC within complex, matrixed and international environment.
• Deep expertise in communication strategy, transformation and employee engagement metrics.
• Strong leadership, collaboration, coaching and stakeholder management skills.
• Experience with digital platforms, social media and data-driven communication.
• Bachelor’s degree in Communications, HR or related field; advanced certifications in coaching, change or behavioral science preferred.