Fundraising Experience Coordinator

About us

The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community. Join a national organisation standing with Australia to help cure and conquer every blood cancer – with care. Together we’re attacking every blood cancer, from every direction, in every way we can. Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well.

The opportunity:

At the Leukaemia Foundation, we believe in the power of community to bring hope and change. We support Australians affected by blood cancer and work tirelessly to fund research, provide support, and campaign for better policies. Our fundraisers are everyday heroes, and our job is to empower them every step of the way.

The Fundraising Experience Coordinator plays a vital role in delivering a remarkable supporter experience. As the first point of contact for many of our fundraisers and donors, you will ensure all interactions are warm, professional, and impactful. This role is perfect for someone beginning their career in fundraising or not-for-profit work who is passionate about people, storytelling, and community engagement.

You’ll work closely with the Fundraising Experience team and stakeholders across Community Fundraising & Growth, Campaigns & Products, Philanthropy, Individual Giving and Strategic Growth Partners to give a consistently effective and positive experience to key fundraising audiences. Exposed to all disciplines of fundraising, this is a fantastic hands on learning opportunity with space for you to own your own portfolio of fundraising accounts.

This is a full-time permanent position based out of either our Brisbane (Dutton Park) or Melbourne (Carlton) offices. Leukaemia Foundation adopts a hybrid working model, therefore if you have a suitable home workstation you will have the flexibility to work from home up to two days a week.

Key Responsibilities

• Deliver excellent customer service across multiple channels (phone, email, LiveChat, social media) to supporters, fundraisers, and the public.
• Provide proactive, outbound stewardship and support to a portfolio of fundraisers, including participants in the World’s Greatest Shave.
• Help deliver exceptional fundraising journeys through personalised supporter engagement.
• Attend and support fundraising events or community activities as required.
• Assist with the processing of donations and issuing receipts in line with policy and compliance requirements.
• Support the accurate and timely administration of supporter data using CRM systems (Salesforce).
• Uphold compliance with Australian fundraising regulations and internal standards.

What You’ll Bring

Essential:

• Passion for the not-for-profit sector and delivering great supporter experiences.
• Strong communication skills – written and verbal.
• Friendly and professional phone manner.
• Confidence in learning and using CRM systems (e.g. Salesforce) and Microsoft Office programs.
• Ability to manage competing priorities with attention to detail.
• Collaborative team spirit and a proactive approach to work.

Desirable:

• Experience in customer service or administration.
• Familiarity with fundraising campaigns or events.
• Understanding of compliance in fundraising or data protection.
• Experience working with social media or live chat tools in a customer-facing setting.

Why Join Us?

• Be part of a passionate, mission-driven organisation making a real difference.
• Gain hands-on experience across multiple fundraising streams.
• Learn from and be supported by experienced fundraising professionals.
• Flexible work arrangements and a supportive team culture.

We offer:

• Salary including generous salary packaging up to $15,900
• Salary packaging meal and entertainment card $2,650
• Ongoing training and development
• A collaborative, innovative and supportive team culture
• Social and well-being activities
• Paid Parental Leave
• Employee Assistance Program

To Apply:

If you're interested in this exciting role, please send through a one-page cover letter addressing the essential requirements of the role and your CV in PDF via the apply button on Seek or through the Leukaemia Foundation website.

If you are seeking a copy of the job description, please email recruitment@leukaemia.org.au.

CLOSING DATE FOR APPLICATIONS: COB 26 September 2025

Don't delay - apply today! We will be shortlisting and interviewing as we receive applications and may appoint the right candidate ahead of the closing date.

The successful applicant will be required to undergo reference, police and VEVO checks as part of the selection process. In line with state and territory directives, Leukaemia Foundation may request COVID vaccination certificates or medical contraindication certificates as a condition of employment. Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support.