Fundraising Digital Experience Coordinator

About us

The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community. Join a national organisation standing with Australia to help cure and conquer every blood cancer – with care. Together we’re attacking every blood cancer, from every direction, in every way we can. Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well.

Opportunity

The Fundraising Digital Experience Coordinator supports the execution and optimisation of digital supporter journeys across the Leukaemia Foundation’s fundraising programs. This role plays a key part in enhancing the digital experience across fundraising initiatives, enabling greater personalisation, channel integration, and platform engagement. This role will support in driving fundraiser and donor recruitment and retention, maximising Peer to peer, and community fundraising activities and enhancing the overall experience with Leukaemia Foundation campaigns and products.  

This is a full-time permanent position based out of our Brisbane office in Dutton Park. Leukaemia Foundation adopts a hybrid working model, therefore if you have a suitable home workstation you will have the flexibility to work from home up to two days a week.

In this role you will be responsible for:

Supporter Experience & Lifecycle Strategy

·       Contribute to the development and execution of the supporter experiences for key fundraising audiences to drive engagement and deliver on agreed objectives.

·       Map and document key supporter journeys, helping to identify pain points and areas for enhancement.

Experience Development & Implementation

·       Identify, define and develop digital experience tactics (working in collaboration with peers) that support the onboarding, activation and

·       Engagement of new fundraisers to reach their fundraising potential.

·       Partner with Marketing Automation, Data & Analytics, and Content teams to deliver cross-channel campaign activity and supporter experiences.

Measurement & Insights generation

·       Support the development of measurement frameworks to effectively measure the digital supporter experience  

·       Monitor campaign and experience performance using dashboards and analytics tools.

·       Use qualitative and quantitative insights to inform continuous improvements.

·       Provide input to post-campaign reviews to enhance future strategies and identify emerging opportunities.

To be successful I this role you will need:

• 3+ years’ experience in CX and / or lifecycle marketing roles
• Strong working knowledge of customer journey mapping and optimisation
• Demonstrable ability to work cross-functionally and partner with other teams to drive and deliver key outcomes
• Experience with digital platforms, email marketing tools, and CRM systems (experience using Funraisin, Braze, and Salesforce highly regarded, but not essential)
• Knowledge of peer-to-peer and individual giving fundraising models highly regarded, but not essential. 
• Exceptional written and verbal communication skills, with demonstrated experience in stakeholder management

We offer:

• Salary including generous salary packaging up to $15,900
• Salary packaging meal and entertainment card $2,650
• Ongoing training and development
• A collaborative, innovative and supportive team culture
• Social and well-being activities
• Paid Parental Leave
• Employee Assistance Program

To Apply:

If you're interested in this exciting role, please send through a one-page cover letter addressing the essential requirements of the role and your CV in PDF via the apply button on Seek or through the Leukaemia Foundation website.  If you are seeking a copy of the job description, please email recruitment@leukaemia.org.au.

CLOSING DATE FOR APPLICATIONS: COB 5 September 2025

Don't delay - apply today! We will be shortlisting and interviewing as we receive applications and may appoint the right candidate ahead of the closing date.

The successful applicant will be required to undergo reference, police and VEVO checks as part of the selection process. In line with state and territory directives, Leukaemia Foundation may request COVID vaccination certificates or medical contraindication certificates as a condition of employment. Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. 

We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.