Donor Engagement & Retention Coordinator

Breast Cancer Network Australia (BCNA) is the place most Australians turn to when they receive a breast cancer diagnosis. Our aim is to ensure that everyone affected by breast cancer receives the information and support they need, and that their voices aren’t just heard, but amplified. This is what empowers individuals, and creates meaningful, lasting change. 

Community is at the heart of BCNA’s work. We know that when people come together to share their experiences and expertise, it means better outcomes for them, and better outcomes for our healthcare system. 

BCNA was born when a small group of determined women came together to improve the breast cancer journey. When Lyn Swinburne founded BCNA in 1998, her vision was for no one to feel alone through their experience of breast cancer.  

Over the past 25 years, we have built a strong and resilient network that has brought together over 250,000 individuals, so far. We are led by the lived experience of those who have already been diagnosed, so we can support their journeys today, and improve the lives of those who will be diagnosed tomorrow. 

We’re growing! As part of our ambitious new strategy, we’re creating exciting opportunities for motivated professionals to join us and help shape the future of BCNA. This role reflects our commitment to innovation, strengthening our services, and expanding our impact to deliver even greater value to the communities we serve.

We’re looking for a passionate and organised individual to join us as our Donor Engagement & Retention Coordinator to support the stewardship of our donors and help strengthen relationships that make our work possible. In this role, you will assist in designing and delivering personalised donor journeys and experiences to drive engagement, retention and loyalty.

You will coordinate donor stewardship events and recognition initiatives and manage inbound donor enquiries with empathy and professionalism. You will support the creation of donor communications—including updates, acknowledgements, and impact stories—while maintaining accurate donor data. You will use data to interpret trends and provide evidence‑based insights, collaborate with internal teams, agencies, and suppliers to deliver high‑quality campaigns, and continuously improve processes, donor experiences, and overall campaign outcomes.

You will oversee the day-to-day administrative functions related to individual giving including answering email and phone enquiries, entering contact information into Salesforce; recording customer interactions and donations, preparing donations, preparing and issuing thank you letters and thank you calls for donations received.

You’ll thrive in this role if you are someone who:

• Has experience developing supporter journeys that build donor loyalty.
• Understands individual giving tactics and donor engagement techniques
• Has good analytical skills, with the ability to interpret data, identify trends, and provide evidence-based recommendations
• Communicates clearly and confidently, collaborating effectively across teams, suppliers, and agencies
• Brings creative thinking to develop compelling messaging and donor engagement initiatives
• Demonstrates excellent organisation, time management, and attention to detail across multiple projects
• Has experience using Salesforce or an equivalent CRM
• Shows adaptability and problem-solving skills to continuously improve processes and campaign outcomes. 
• Is motivated by purpose and takes pride in delivering exceptional supporter experiences.

You’ll be joining a supportive team invested in your growth, with genuine opportunities to help shape donor strategies that drive long term impact. Your work will be meaningful and visible, allowing you to see the difference you make every day. You’ll be part of a warm, collaborative, purpose-driven culture where your contribution truly matters.

How to apply

If you’re ready to be part of something special, we’d love to hear from you. Please click the Apply button and attach: 

• a cover letter that references the key selection criteria 

• a resume that outlines your skills and experience for this position 

BCNA is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. 

Applicants must hold unlimited working rights suitable for an ongoing role and will be subject to successfully completing a National Police History Check.