Director of People Ops

About the Role

We’re looking for a Director of People Operations to lead and scale our people function as we grow. This role owns the full employee lifecycle and builds the systems, programs, and culture that allow a high-performing SaaS organization to thrive.

You’ll be a strategic partner to leadership and a hands-on operator — designing scalable people practices while staying close to the business and employees. This role is ideal for someone who thrives in fast-paced environments, loves building from ambiguity, and believes People Ops should be data-informed, human-centered, and operationally excellent.

Responsibilities

People Strategy & Leadership

• Develop and execute a People Operations strategy aligned with company goals, growth plans, and values.
• Partner with executive leadership on workforce planning, org design, and change management.
• Serve as a trusted advisor to leaders on performance, engagement, and team effectiveness.
• Lead and mentor the small People Ops team.

Employee Lifecycle Ownership

• Own and continuously improve the end-to-end employee experience: recruiting partnership, onboarding, development, performance, compensation, and offboarding.
• Ensure managers are equipped to lead effectively through strong frameworks, training, and coaching.
• Drive consistent, fair, and scalable performance management and career development processes.

Culture & Engagement

• Champion company culture and values, embedding them into policies, programs, and day-to-day practices.
• Design and run engagement initiatives (surveys, action planning, retention strategies).
• Cultivate an inclusive environment with measurable goals and practices that drive belonging.

People Operations & Compliance

• Own HR operations, policies, and systems (HRIS, payroll, benefits, compliance).
• Ensure compliance with employment laws and regulations across all operating locations.
• Build scalable processes that support growth while minimizing risk and friction.
• Manage relationships with vendors, brokers, and external partners.

Compensation, Benefits & Analytics

• Partner with Finance and leadership on compensation philosophy, leveling, and annual cycles (merit, bonus, equity).
• Ensure competitive, equitable, and transparent compensation and benefits programs.
• Use people data and analytics to inform decisions, identify trends, and measure impact.

Requirements

• 8+ years of progressive HR / People Operations experience, including leadership roles.
• Prior experience in a SaaS or tech company environment.
• Proven track record of building scalable people programs from early or mid-stage growth.
• Strong knowledge of employment law, HR best practices, and people systems.
• Highly collaborative with excellent judgment, communication, and executive presence.
• Comfortable operating at both strategic and tactical levels — no task too big or too small.

• Experience supporting distributed or global teams.
• Background partnering closely with Product, Engineering, or GTM organizations.