Director of People Operations

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort, the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore Orlando Resort is an expansive and technically complex property spanning 1,100 acres with multiple operational components. The resort integrates resort-owned vacation rental homes, large-scale water features, and extensive recreational infrastructure. The eight-acre Evermore Bay lagoon includes advanced water treatment, circulation, and safety systems that require continuous monitoring. Two championship golf courses, numerous pools, water sports facilities, and a wide range of amenities, including pickleball courts, event spaces, and dining venues, further enhance the offerings. This diverse environment demands sophisticated engineering oversight to ensure optimal performance, safety, and reliability across all systems.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• Champion the People & Culture brand, reinforcing a culture of TOGETHERNESS, accountability, and engagement.
• Provide guidance and support to the leadership team, management, and team members to maximize the resort's financial goals, guest experience, and service.
• Support legal compliance, monitor liabilities, and establish council relationships.
• Will work with finance on department annual budget, AP, AR & PNL’s.
• Collaborates with payroll for management of team member timecards, payroll approval, garnishment, benefits deduction, and time-off requests.
• Partner with leaders to forecast staffing needs, support workforce planning, and improve talent pipelines.
• Support and enhance leadership training and development initiatives aligned with luxury service standards.
• Collaborate on onboarding, orientation, and ongoing learning programs that elevate the Team Member experience.
• Support culture-building initiatives that position the organization as one of the best places to work in the region by conducting opinion culture surveys and action planning.
• Implement, and manage initiatives for a business alignment with Evermore's values and culture.
• Conduct research and analysis of organizational trends and development programs.
• Oversee, manage workers compensation injuries, competitive benefits, and health insurance programs, ensuring timely monthly billing.
• Conduct Team Member relations and service investigations utilizing excellent problem skills, empathy, and an unbiased approach while applying objective facts.
• Support compensation, benefits, incentive programs, and recognition initiatives and programs.
• Ensure consistency and accuracy in HR processes, oversee SOP, manage policies, and maintain systems.
• Develop and maintain collaborative relationships with peers.
• Perform other duties as assigned.

Education, Skills, and Experience:

• College degree or equivalent work experience.
• 5+ years of human resources director level experience required in a high-volume resort.
• Professional Human Resources certification preferred.
• Valid Driver's License with an acceptable driving record.
• Excellent leadership and management skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills in a constantly changing paced environment.
• Proficient in Google business workspace and/or Microsoft Office Suite.
• Able to read and understand financial and budgets.
• High emotional intelligence and excellent communication and people skills.
• Ability to interact with a wide range of people.
• Outstanding diligence, multi-tasking, and critical thinking skills.
• Ability to multi-task
• Must stay current with social trends, financial impacts, and policy changes that may impact the resort operations.
• Experience with culture building and implementing diversity, inclusion, and equity programs.
• Initiative-taker that can work independently with minimal supervision.
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays.
• Proficient in reading safety procedures and operating guidelines/instructions in English.
• Spanish-speaking preferred.

Physical Requirements:

• Able to safely lift, pull and push up to twenty-five pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Able to sit and use the computer for hours at a time.
• Subject to environmental conditions, work activities can occur inside and outside.
• Visually look at a computer for extended periods.
• Repetitive hand motions, such as typing.

Our Work Culture & Environment:  We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS.

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

Are you ready to join the team that’s redefining how to vacation? Join us today!  We can’t wait to meet you!

EOE/M/F/D/V

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