Director of People & Culture

Director of People & Culture

Position Summary

The Director of People & Culture provides strategic and operational leadership for all human resources functions across the resort property. This executive‑level role partners closely with senior leadership to drive workforce strategy, ensure legal compliance, enhance employee engagement, and strengthen a high‑performance service culture.

This position oversees talent acquisition, compensation and benefits, learning and development, employee relations, HR systems, compliance, and employee housing operations.

Key Responsibilities

Strategic Leadership

• Serve as a key member of the Executive Leadership Team and trusted advisor on people‑related strategy.
• Advise leadership on HR policies, workforce trends, and organizational effectiveness.
• Ensure compliance with all applicable employment laws and regulations.
• Partner with legal counsel on complex or high‑risk HR matters.
• Lead and develop the People & Culture leadership team.

Talent Acquisition & Workforce Planning

• Oversee recruiting, staffing, and onboarding for hourly, salaried, and leadership roles.
• Identify and implement internal and external recruitment methods.
• Develop workforce plans addressing seasonality, turnover, succession planning, and growth.
• Ensure equitable hiring practices and equal employment opportunity.
• Manage job analysis, job descriptions, and classification processes.
• Oversee employment authorization and work eligibility processes for non‑U.S. citizens.

Policy, Compliance & Risk Management

• Develop and administer HR policies and procedures.
• Serve as the organization’s EEO Specialist.
• Lead employee relations investigations and corrective actions.
• Oversee unemployment claims, appeals, and hearings.

Learning, Development & Performance Management

• Lead performance management, goal‑setting, and evaluation processes.
• Oversee training programs related to leadership, compliance, service standards, and operational skills.
• Support organizational change management initiatives.

Compensation & Benefits

• Develop and manage compensation strategies, including wage structures and incentive programs.
• Ensure market competitiveness and internal equity.
• Oversee benefits administration (health, retirement, leave, and wellness).
• Ensure compensation and benefits compliance.
• Review payroll for accuracy and compliance.

Employee Engagement & Relations

• Develop recognition and rewards programs that support engagement and retention.
• Advise leaders and employees on employee relations matters.
• Support conflict resolution and mediation.
• Ensure consistent application of policies and workplace standards.
• Manage complaints involving federal, state, and local agencies.
• Ensure workplace health and safety compliance.

Financial Management

• Develop and manage departmental budgets, including labor, training, and housing operations.
• Monitor costs and implement fiscal controls while maintaining compliance and service quality.

Employee Housing

• Provide strategic oversight of employee housing operations.
• Ensure housing facilities are safe, compliant, and well‑maintained.
• Establish and enforce housing policies and occupancy standards.
• Partner with facilities, security, and operations teams to support resident wellbeing.

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Master’s degree preferred.
• Minimum of 10 years of progressive HR leadership experience.
• Hospitality, resort, or large multi‑department environment experience strongly preferred.
• Experience overseeing employee housing preferred.
• SPHR certification preferred.

Knowledge & Skills

• Extensive knowledge of employment law and HR best practices.
• Strong leadership, coaching, and organizational development skills.
• Proven financial and budgeting acumen.
• Excellent communication and conflict‑resolution skills.
• Ability to thrive in a fast‑paced, service‑driven environment.

Compensation & Privileges

• Competitive pay and bonus program with scheduled reviews and salary increases.
• Complimentary club membership.

Physical Requirements

• Ability to lift up to 15–25 pounds.
• Ability to sit for extended periods and walk throughout the property.
• Ability to bend, reach, and perform repetitive motions.
• Ability to communicate effectively with employees, leaders, and guests.