Customer Experience Consultant

About Us

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. The sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

About You

You’re a customer-focused professional with a strong understanding of the NDIS and how it supports individuals and families. You thrive in a fast-paced environment, are confident navigating service coordination, and have a knack for building relationships with diverse stakeholders. Your attention to detail, empathy, and ability to manage complex enquiries make you a trusted point of contact for customers. If you're based regionally and interested in this role, we’re open to considering your application.

About the Role

This full-time, 12-month contract role based at our Hindmarsh Corporate Office is perfect for someone with strong NDIS knowledge who thrives in a customer-focused environment. You’ll play a key role in supporting clients through their journey with Novita.

• Act as the first point of contact for NDIS-related enquiries via phone and web
• Coordinate onboarding and service transitions for new and existing NDIS clients
• Manage schedules, service plans, and agreements to ensure seamless service delivery
• Liaise with internal teams and external agencies to support client needs and funding
• Resolve customer issues and promote Novita’s services to maximise engagement

Knowledge, skills and experience

You bring strong NDIS knowledge, excellent customer service skills, and a collaborative mindset.

• Certificate in Administration, Business or similar relevant field (desirable)
• Certificate IV in Frontline Management or similar (desirable)
• Valid NDIS Worker Check and SA Working with Children Check (required)
• Demonstrated understanding of the NDIS and related funding arrangements
• Exceptional customer service and communication skills, both written and verbal
• Proven ability to manage complex enquiries and build stakeholder relationships
• Strong organisational skills with attention to detail and ability to meet deadlines
• Proficiency in Microsoft Office and client management systems

We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us.

Why join Novita?

At Novita, you’ll be part of a passionate team making a real difference in the lives of people with disability. We offer a supportive, purpose-driven workplace where your NDIS knowledge and customer service skills will be truly valued.

You’ll also enjoy a range of other benefits:

• Total salary package includes base salary, annual leave loading and 12% superannuation
• Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay by approximately $5,000
• Further maximise your take home pay with additional salary packaging benefits including mean and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions

Apply Now

For a confidential conversation before applying, contact Melanie Fisher on melanie.fisher@novita.org.au

As this position is currently vacant, we will begin interviews as applications are received, so don’t delay if you’re keen to join our team. Please note, we may close the vacancy early if a suitable candidate is identified.

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.

Work at a place that supports you to achieve your best so you can support others to achieve theirs.

Achieve your amazing at Novita