Q

Customer Experience Associate

Quality HR India
Full-time
On-site
Mumbai, Maharashtra, India
Company Culture & Engagement
Job Description:

 Position:        Customer Experience Associate

Location:         Mumbai

Experience:      5 - 6 Years

Industries:       Pharma

 Responsibilities:       

  • To ensure customer satisfaction by proactively providing all the support with a customer-centric approach
  • Assisting and effectively coordinating with Regional/Business Head/marketing team
  • Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions
  • Organizing and updating Regional/Business Head, Marketing team, customers and agents by proactively coordinating with all the departments
  • Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication
  • Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures
  • Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses
  • Attending online and face-to-face meetings with customers and travel whenever required
  • Adhering to company’s policies, procedures with a high work ethic

Required Skills:

  • Excellent communication and interpersonal skills.
  • Strong organizational and planning skills.
  • Proficiency in MS Word, Excel, Presentation Working knowledge of CRM platforms
  • Experience of working in a Pharma organization as a Customer Support professional
  • Familiarity with market intelligence platforms and market research techniques

 

Required Qualification: - Any Graduation + MBA - Marketing

Salary: - Upto 6.50 LPA

If you are interested in this opening, please send updated resume on same mail with following details.

 

Total No. of Years Experience: -

Current CTC: -

Expected CTC: -

Notice Period: -

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