Candidate Experience Manager

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

Reporting directly into Heartland’s CHRO with a dotted line into the Brand Marketing Manager, the Candidate Experience Manager is responsible for designing, implementing, and optimizing a seamless, engaging, and inclusive experience for candidates throughout the recruiting lifecycle. Sitting within the Heartland Recruiting team, this role partners closely with recruiters, hiring managers, and marketing to ensure every candidate interaction reflects our values and strengthens our partnership with our practices. This is a full-time remote role. Candidates located within Heartland's footprint will be prioritized. 

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

• Activates, manages, and continuously improves all aspects of the DVM candidate experience by leveraging automation tools, data-driven workflows, and process optimization, from initial sourcing efforts through day 1 onboarding.
• Partners heavily with the Brand Marketing Manager to manage consistent engaging employer branding across career pages and job boards, job descriptions, recruitment campaigns, campus events, social media, and email communications; collaborates with Marketing to produce recruitment content.
• Partners with DVM sourcing team to deploy segmented, automated communication campaigns using the CRM and ATS; ensures messaging aligns with our company and individual practice values and strategic hiring needs.
• Partners with the DVM recruiting team, creating and actively managing all DVM requisition job postings.
• Partners with veterinary career development and marketing teams, helping to execute campus collateral and events; helps plan and execute recruiting events (virtual and in-person), ensuring a compelling presence and seamless experience for attendees. Manages lead capture, follow-up workflows, and campaign attribution.
• Creates and manages candidate experience surveys, analyzes results, and delivers insights to Recruiting and Marketing teams to drive improvements.
• Supports the onboarding of DVMs and Practice Managers managing the gap between offer acceptance and day one onboarding.
• Actively works in recruiting ATS and CRM to execute campaigns, manage requisitions, maintain candidate pipelines, and support recruitment event tracking and follow-through.

• 5+ years of experience in recruiting, recruitment marketing, marketing automation, or a related field.
• Proven experience improving or managing all aspects of the candidate experience with a focus on systems, automation, and data
• Excellent process orientation, written and verbal communication skills, and attention to tone and audience across multiple channels and digital platforms.
• Experience managing events and campaigns in an ATS and CRM; iCIMs experience preferred.
• Strong collaboration skills and comfort working cross-functionally and aligning technical efforts with recruiting and marketing priorities
• Experience activating pre-built marketing materials, managing digital assets, and executing multi-step campaigns
• Passion for building scalable, inclusive, candidate-centric hiring experiences using tools and insights.

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions