Associate, People Operations

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers coantrol over their financial wellbeing at every stage of their lives. 

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.  

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability. 

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities:

Employee Life Cycle / Query Management

·         Administer employee life cycle activities for new hires, transfers and leavers, ensuring timely and accurate completion within agreed service levels.

·         Respond to employee queries on benefits, People policies and operational processes, escalating complex matters to the relevant team members.

·         Update and maintain employee data and records within the HRIS, ensuring accuracy and completeness.

·         Prepare employee documentation, including promotion, salary increment and employment-related letters, for review and issuance.

·         Monitor the People Operations group mailbox and HRIS Helpdesk tickets, track outstanding queries and follow up to ensure timely resolution.

·         Generate HRIS reports, perform basic data checks and address discrepancies with the relevant teams.

·         Maintain process documentation and contribute ideas to improve employee experience and operational efficiency.

HRIS Support

·         Support day-to-day HRIS operations, including responding to user queries, troubleshooting basic system issues and escalating matters to the HRIS lead or vendor where required.

·         Assist with system configuration and maintenance, including workflow updates and user access changes based on approved requests.

·         Support testing of system enhancements and fixes, document results and follow up on outstanding issues.

·         Assist with data uploads and validation to support accurate and timely system updates.

·         Maintain user guides and support employee communications and guidance on HRIS processes and features.

Benefits and Leave Administration

·         Coordinate with benefits vendors on employee enrolment, cessation and other benefits administration activities, ensuring accurate and timely completion.

·         Administer employee leave records and process leave requests, including exceptional leave arrangements, based on approved policies and authorisations.

·         Assist employees with benefits and leave queries, following up with vendors or relevant teams where required.

Work Pass Administration

·         Process applications, renewals and cancellations of Singapore work passes, including preparing documents and tracking application status and expiry dates.

·         Liaise with employees and relevant parties to obtain the information and documentation required for work pass processing.

·         Support internal mobility activities, including coordinating documentation and accommodation arrangements.

Requirements

·         Preferably at least 3 years of relevant experience in Employee Life Cycle, HR Operations, Shared Services or HR administration.

·         Hands-on experience in employee administration, query handling and maintaining employee records.

·         Experience in HRIS administration or user support, including assisting with system issues, updates or testing.

·         Proficiency in Microsoft Office applications, particularly Excel, for data maintenance and basic reporting.

·         Working knowledge of employee benefits, leave administration and Singapore work pass processes would be an advantage.

·         Experience within financial services or insurance would be an advantage.

·         Good understanding of employee life cycle processes and HR operational procedures.

·         Strong attention to detail and commitment to maintaining accurate employee data and documentation.

·         Good organisational and time management skills, with the ability to balance employee life cycle activities and HRIS support responsibilities.

·         Good interpersonal skills and a service-oriented approach when supporting employees and working with stakeholders.

·         Clear written and verbal communication skills, including the ability to explain system processes to users.

·         Ability to handle confidential employee information with discretion.

·         Practical problem-solving skills, with the ability to investigate basic system and process issues and seek guidance when required.

·         Willingness to learn HRIS functionality, adapt to new systems and processes, and contribute to operational improvements.

·         Ability to work independently on assigned tasks and collaboratively within a team.