Assistant Manager, People Operations

Key Responsibilities:

Operational Excellence, Compliance & Risk Management 

• Ensure strict adherence to internal policies, employment regulations and approved operating procedures across all People Operations workflows, e.g. Employment Act, PDPA, ECDA

• Act as the primary risk owner for People Operations, continuously identifying and assessing operational risks within transactional and service delivery processes

• Enforce internal controls defined by Enterprise Risk and the central HR Risk Management team, conducting rigorous self-assessments to validate process integrity.

• Investigate control failures, data anomalies, or processing gaps, leading root-cause analyses and championing sustainable corrective actions.

• Coordinate internal and external audits for People Operations by compiling precise evidence, drafting responses, and driving the timely closure of all audit findings.

• Manage access to external corporate systems (including CorpPass) and oversee the ongoing digitalization of personnel files (P-files) to ensure secure, audit-ready data management.

• Ensure all employee screening processes comply strictly with regulatory mandates, governance standards, and internal risk frameworks.

Medical Benefits & Vendor Management

• Oversee the administration of corporate insurance schemes (such as WorkMedic, GHS, GPA, GTL) and outpatient medical benefits.

• Liaise with external vendors on medical and insurance portfolios, closely monitoring performance to ensure service delivery strictly aligns with agreed Service Level Agreements (SLA).

• Act as the primary escalation point to resolve complex billing issues, claims escalations, and operational bottlenecks in collaboration with vendors.

• Oversee the end-to-end remarketing initiative for medical and insurances; perform rigorous invoice reconciliation to ensure accurate cost charging and timely payments.

Payment Management

• Handle bulk payments, employee allowances and reimbursements in compliance with internal policies

• Ensure accuracy and audit readiness for all HR-related financial transactions

Policy Governance & Projects

• Review and maintain HR policies and the Employee Handbook on a periodic basis, communicate key changes to relevant stakeholders and ensure compliance with internal governance and local regulations 

• Create and maintain comprehensive Standard Operating Procedures (SOPs) and FAQs to ensure operational continuity and support consistent employee queries.

• Partner with the Manager, People Operations to execute strategic initiatives and projects as assigned

Automation & Continuous Improvement (CI)

• Review and streamline HR processes, proactively identifying opportunities to enhance operational efficiency, optimize service delivery and drive continuous operational excellence

• Monitor, track, and manage Key Performance Indicators (KPIs) and SLA performance across People Operations to ensure timely, consistent, and high-quality service delivery

• Build comprehensive operational capabilities by actively participating in the HR team’s cross-training and portfolio rotation program, ensuring robust team coverage.

Key Requirements:

Education

• Bachelor’s degree in Human Resource, Business Administration, or a related discipline

Experience

• 3-5 years of experience in HR operations, shared services, or a similar role within a fast-paced environment, with a strong focus and passion for operations and driving CI initiatives 

• Prior experience in a people management or supervisory role will be advantageous

Skills

• Proficient in HR systems (e.g. SAP SuccessFactors, Workday) and productivity tools including Microsoft Office and Google Suite (Docs, Sheets, Slides, Gmail, etc.)

• Familiarity with local employment regulations and HR best practices. Deep understanding of local labor regulations and background in corporate insurance will be preferred.

Attributes

• Excellent communication and interpersonal skills with a customer service mindset.

• Excellent writing, organizational, planning & analytical skills.

• Strong attention to detail with a focus on accuracy and consistency.

• Demonstrate strong ownership of issues, with the ability to independently troubleshoot, drive solutions, manage multiple priorities and meet strict deadlines within a fast-paced environment.